点软件升级后弹出以下内容的确认框，升不了级了。怎么处理？

An error occurred while reading the configuration file. Please try to repair the using Add/Remove Programs in
the Windows Control Panel and try again.(1)

另外在用户ID设置中的ID号也没了，重新输入ID号也保存不起。

用户系统信息：Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; GTB6; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; Mozilla/4.0(Compatible Mozilla/4.0(Compatible-EmbeddedWB 14.59 http://bsalsa.com/ EmbeddedWB- 14.59  from: http://bsalsa.com/ ; Mozilla/4.0(Compatible Mozilla/4.0EmbeddedWB- 14.59  from: http://bsalsa.com/ ; InfoPath.2; .NET CLR 2.0.50727)

还是卸载了重新在安装。