同事的电脑出现问题，点击向上有的时候会死机，很郁闷，因为要做一项工作，需要频繁的使用向上键，如果老死机的话会非常麻烦。以前没有这个毛病，也判断不出来是软件毛病还是硬件毛病，先扫个日志上来，大家帮忙看下好么？我大体看了一下，没找出什么问题。大家再帮我看看，是不是真的没有问题。谢谢啦。

System Repair Engineer 2.4.12.806
Smallfrogs (http://www.KZTechs.com)

Windows XP Professional Service Pack 2 (Build 2600) - 管理权限用户 - 完整功能

以下内容被选中：
    所有的启动项目（包括注册表、启动文件夹、服务等）
    浏览器加载项
    正在运行的进程（包括进程模块信息）
    文件关联
    Winsock 提供者
    Autorun.inf
    HOSTS 文件


启动项目
注册表
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    <ctfmon.exe><C:\WINDOWS\system32\ctfmon.exe>  [(Verified)Microsoft Windows Publisher]
    <bgswitch><C:\WINDOWS\system32\bgswitch.exe>  []
[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <load><>  [N/A]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    <igfxtray><C:\WINDOWS\system32\igfxtray.exe>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
    <igfxhkcmd><C:\WINDOWS\system32\hkcmd.exe>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
    <igfxpers><C:\WINDOWS\system32\igfxpers.exe>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
    <High Definition Audio Property Page Shortcut><HDAShCut.exe>  [(Verified)Microsoft Windows XP Publisher]
    <RTHDCPL><RTHDCPL.EXE>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
    <Alcmtr><ALCMTR.EXE>  [(Verified)Microsoft Windows Publisher]
    <AGRSMMSG><AGRSMMSG.exe>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
    <SynTPEnh><C:\Program Files\Synaptics\SynTP\SynTPEnh.exe>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
    <BigDogPath321><C:\WINDOWS\HBIGDOG.EXE Haier Hi-Camera>  [N/A]
    <vptray><C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe>  [Symantec Corporation]
    <DAEMON Tools><"C:\Program Files\DAEMON Tools\daemon.exe" -lang 2052>  [(Verified)DAEMON Tools Code Signing Services]
    <NeroFilterCheck><C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe>  [Nero AG]
    <IMSCMig><C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload>  [(Verified)Microsoft Corporation]
    <TkBellExe><"C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot>  [RealNetworks, Inc.]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <shell><Explorer.exe>  [(Verified)Microsoft Windows XP Publisher]
    <Userinit><C:\WINDOWS\system32\userinit.exe,>  [(Verified)Microsoft Windows Publisher]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <AppInit_DLLs><>  [N/A]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <UIHost><logonui.exe>  [(Verified)Microsoft Windows Publisher]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
    <WinlogonNotify: igfxcui><igfxdev.dll>  [(Verified)Microsoft Windows Hardware Compatibility Publisher]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\NavLogon]
    <WinlogonNotify: NavLogon><C:\WINDOWS\system32\NavLogon.dll>  []

==================================
启动文件夹
N/A

==================================
服务
[Adobe LM Service / Adobe LM Service][Stopped/Manual Start]
  <"C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe"><Adobe Systems>
[DefWatch / DefWatch][Running/Auto Start]
  <"C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe"><Symantec Corporation>
[Human Interface Device Access / HidServ][Stopped/Disabled]
  <C:\WINDOWS\System32\svchost.exe -k netsvcs-->%SystemRoot%\System32\hidserv.dll><N/A>
[InstallDriver Table Manager / IDriverT][Stopped/Manual Start]
  <"C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe"><Macrovision Corporation>
[MSSQLSERVER / MSSQLSERVER][Stopped/Manual Start]
  <C:\PROGRA~1\MICROS~4\MSSQL\binn\sqlservr.exe><Microsoft Corporation>
[MSSQLServerADHelper / MSSQLServerADHelper][Stopped/Manual Start]
  <C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqladhlp.exe><Microsoft Corporation>
[Symantec AntiVirus Client / Norton AntiVirus Server][Running/Auto Start]
  <"C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe"><Symantec Corporation>
[O2Micro Flash Memory / O2Flash][Running/Auto Start]
  <C:\WINDOWS\system32\o2flash.exe><N/A>
[SQLSERVERAGENT / SQLSERVERAGENT][Stopped/Manual Start]
  <C:\PROGRA~1\MICROS~4\MSSQL\binn\sqlagent.exe><Microsoft Corporation>

==================================
驱动程序
[Agere Systems Soft Modem / AgereSoftModem][Running/Manual Start]
  <system32\DRIVERS\AGRSM.sys><Agere Systems>
[Broadcom NetXtreme Gigabit Ethernet / b57w2k][Running/Manual Start]
  <system32\DRIVERS\b57xp32.sys><Broadcom Corporation>
[dtscsi / dtscsi][Running/Manual Start]
  <\SystemRoot\System32\Drivers\dtscsi.sys><N/A>
[Microsoft UAA Function Driver for High Definition Audio Service / HdAudAddService][Stopped/Manual Start]
  <system32\drivers\HdAudio.sys><Windows (R) Server 2003 DDK provider>
[Microsoft UAA Bus Driver for High Definition Audio / HDAudBus][Running/Manual Start]
  <system32\DRIVERS\HDAudBus.sys><Windows (R) Server 2003 DDK provider>
[ialm / ialm][Running/Manual Start]
  <system32\DRIVERS\ialmnt5.sys><Intel Corporation>
[Service for Realtek HD Audio (WDM) / IntcAzAudAddService][Running/Manual Start]
  <system32\drivers\RtkHDAud.sys><Realtek Semiconductor Corp.>
[NAVAP / NAVAP][Running/Manual Start]
  <\??\C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\NAVAP.sys><Symantec Corporation>
[NAVAPEL / NAVAPEL][Running/Auto Start]
  <\??\C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\NAVAPEL.SYS><Symantec Corporation>
[NAVENG / NAVENG][Running/Manual Start]
  <\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20070404.032\NAVENG.sys><Symantec Corporation>
[NAVEX15 / NAVEX15][Running/Manual Start]
  <\??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20070404.032\NAVEX15.sys><Symantec Corporation>
[npkcrypt / npkcrypt][Running/Auto Start]
  <\??\C:\Program Files\Tencent\QQ\npkcrypt.sys><INCA Internet Co., Ltd.>
[O2MDRDR / O2MDRDR][Running/Boot Start]
  <\SystemRoot\system32\DRIVERS\o2media.sys><O2Micro>
[O2SDRDR / O2SDRDR][Running/Boot Start]
  <\SystemRoot\system32\DRIVERS\o2sd.sys><O2Micro>
[Direct Parallel Link Driver / Ptilink][Running/Manual Start]
  <system32\DRIVERS\ptilink.sys><Parallel Technologies, Inc.>
[Secdrv / Secdrv][Stopped/Manual Start]
  <system32\DRIVERS\secdrv.sys><N/A>
[sptd / sptd][Running/Boot Start]
  <\SystemRoot\System32\Drivers\sptd.sys><N/A>
[SymEvent / SymEvent][Running/Manual Start]
  <\??\C:\Program Files\Symantec\SYMEVENT.SYS><Symantec Corporation>
[Synaptics TouchPad Driver / SynTP][Running/Manual Start]
  <system32\DRIVERS\SynTP.sys><Synaptics, Inc.>
[Haier Hi-Camera / usbvm321][Running/Manual Start]
  <System32\Drivers\usbvm321.sys><Vimicro Corporation>
[World Standard Teletext Codec / WSTCODEC][Stopped/Manual Start]
  <system32\DRIVERS\WSTCODEC.SYS><Microsoft Corporation>

==================================
浏览器加载项
[ThunderIEHelper Class]
  {0005A87D-D626-4B3A-84F9-1D9571695F55} <C:\WINDOWS\system32\xunleibho_v13.dll, Thunder Networking Technologies,LTD>
[AcroIEHlprObj Class]
  {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} <C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll, Adobe Systems Incorporated>
[IeCatch5 Class]
  {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} <C:\PROGRA~1\FLASHGET\jccatch.dll, FlashGet>
[QQBrowserHelperObject Class]
  {54EBD53A-9BC1-480B-966A-843A333CA162} <C:\Program Files\Tencent\QQ\QQIEHelper.dll, 深圳市腾讯计算机系统有限公司>
[AcroIEToolbarHelper Class]
  {AE7CD045-E861-484f-8273-0445EE161910} <C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll, N/A>
[gFlash Class]
  {F156768E-81EF-470C-9057-481BA8380DBA} <C:\PROGRA~1\FLASHGET\getflash.dll, >
[番茄花园]
  {6096E38F-5AC1-4391-8EC4-75DFA92FB32F} <http://www.tomatolei.com, N/A>
[信息检索(&R)]
  {92780B25-18CC-41C8-B9BE-3C9C571A8263} <C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL, Microsoft Corporation>
[QQ]
  {c95fe080-8f5d-11d2-a20b-00aa003c157b} <C:\Program Files\Tencent\QQ\QQ.EXE, TENCENT>
[FlashGet]
  {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} <C:\PROGRA~1\FLASHGET\flashget.exe, FlashGet.com>
[QQIEFloatBarCfgCmd Class]
  {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} <C:\Program Files\Tencent\QQ\QQIEHelper.dll, 深圳市腾讯计算机系统有限公司>
[Adobe PDF]
  {47833539-D0C5-4125-9FA8-0819E2EAAC93} <C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll, N/A>
[FlashGet Bar]
  {E0E899AB-F487-11D5-8D29-0050BA6940E3} <C:\PROGRA~1\FLASHGET\fgiebar.dll, Amaze Soft>
[Edit Class]
  {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} <C:\WINDOWS\system32\CMBEdit.dll, >
[ThunderIEHelper Class]
  {0005A87D-D626-4B3A-84F9-1D9571695F55} <C:\WINDOWS\system32\xunleibho_v13.dll, Thunder Networking Technologies,LTD>
[AcroIEHlprObj Class]
  {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} <C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll, Adobe Systems Incorporated>
[Edit Class]
  {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} <C:\WINDOWS\system32\CMBEdit.dll, >
[IeCatch5 Class]
  {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} <C:\PROGRA~1\FLASHGET\jccatch.dll, FlashGet>
[Adobe PDF]
  {47833539-D0C5-4125-9FA8-0819E2EAAC93} <C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll, N/A>
[QQBrowserHelperObject Class]
  {54EBD53A-9BC1-480B-966A-843A333CA162} <C:\Program Files\Tencent\QQ\QQIEHelper.dll, 深圳市腾讯计算机系统有限公司>
[AcroIEToolbarHelper Class]
  {AE7CD045-E861-484F-8273-0445EE161910} <C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll, N/A>
[Shockwave Flash Object]
  {D27CDB6E-AE6D-11CF-96B8-444553540000} <C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx, Adobe Systems, Inc.>
[FlashGet Bar]
  {E0E899AB-F487-11D5-8D29-0050BA6940E3} <C:\PROGRA~1\FLASHGET\fgiebar.dll, Amaze Soft>
[gFlash Class]
  {F156768E-81EF-470C-9057-481BA8380DBA} <C:\PROGRA~1\FLASHGET\getflash.dll, >
[&使用迅雷下载]
  <C:\Program Files\Thunder Network\Thunder\geturl.htm, N/A>
[&使用迅雷下载全部链接]
  <C:\Program Files\Thunder Network\Thunder\getallurl.htm, N/A>
[上传到QQ网络硬盘]
  <C:\Program Files\Tencent\QQ\AddToNetDisk.htm, N/A>
[使用网际快车下载]
  <C:\Program Files\FlashGet\jc_link.htm, N/A>
[使用网际快车下载全部链接]
  <C:\Program Files\FlashGet\jc_all.htm, N/A>
[导出到 Microsoft Office Excel(&X)]
  <res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000, N/A>
[添加到QQ自定义面板]
  <C:\Program Files\Tencent\QQ\AddPanel.htm, N/A>
[添加到QQ表情]
  <C:\Program Files\Tencent\QQ\AddEmotion.htm, N/A>
[用QQ彩信发送该图片]
  <C:\Program Files\Tencent\QQ\SendMMS.htm, N/A>

==================================
正在运行的进程
[PID: 412][\SystemRoot\System32\smss.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 528][\??\C:\WINDOWS\system32\csrss.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 556][\??\C:\WINDOWS\system32\winlogon.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\NavLogon.dll]  [N/A, ]
    [C:\WINDOWS\system32\msacm32.drv]  [Microsoft Corporation, 5.1.2600.0 (xpclient.010817-1148)]
[PID: 1416][C:\WINDOWS\Explorer.EXE]  [Microsoft Corporation, 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\msacm32.drv]  [Microsoft Corporation, 5.1.2600.0 (xpclient.010817-1148)]
    [C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll]  [Adobe Systems Incorporated, 6.0.0.2003040700]
    [C:\PROGRA~1\FLASHGET\jccatch.dll]  [FlashGet, 1, 1, 5, 0]
    [C:\Program Files\Microsoft Office\OFFICE11\msohev.dll]  [Microsoft Corporation, 11.0.5510]
    [C:\Program Files\Common Files\Symantec Shared\SSC\vpshell2.dll]  [Symantec Corporation, 8.00.00.9374]
    [C:\Program Files\WinRAR\rarext.dll]  [N/A, ]
    [C:\WINDOWS\system32\icm32.dll]  [Microsoft Corporation, 5.1.2600.2709 (xpsp_sp2_gdr.050628-1518)]
    [C:\WINDOWS\system32\igfxpph.dll]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\hccutils.DLL]  [Intel Corporation, 3.0.0.4421]
    [C:\Program Files\EmEditor\EMEDSHL.DLL]  [N/A, ]
    [C:\Program Files\Adobe\Acrobat 6.0\Acrobat Elements\ContextMenu.dll]  [Adobe Systems Inc., 1.0.0.2003040700]
    [C:\WINDOWS\system32\UNISPIM5.IME]  [北京紫光华宇软件股份有限公司, 5.0.0.5076]
    [C:\WINDOWS\system32\Audiodev.dll]  [Microsoft Corporation, 5.2.3802.3802 built by: dnsrv(bld4act)]
[PID: 1524][C:\WINDOWS\system32\igfxtray.exe]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\hccutils.DLL]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\igfxsrvc.dll]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\igfxres.dll]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\igfxress.dll]  [Intel Corporation, 3.0.0.4421]
[PID: 1532][C:\WINDOWS\system32\hkcmd.exe]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\hccutils.DLL]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\igfxsrvc.dll]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\igfxres.dll]  [Intel Corporation, 3.0.0.4421]
[PID: 1540][C:\WINDOWS\system32\igfxpers.exe]  [Intel Corporation, 3.0.0.4421]
    [C:\WINDOWS\system32\igfxsrvc.dll]  [Intel Corporation, 3.0.0.4421]
[PID: 1608][C:\WINDOWS\RTHDCPL.EXE]  [Realtek Semiconductor Corp., 2.0.2.6]
    [C:\WINDOWS\system32\msacm32.drv]  [Microsoft Corporation, 5.1.2600.0 (xpclient.010817-1148)]
[PID: 1668][C:\WINDOWS\AGRSMMSG.exe]  [Agere Systems, 2.1.60 2.1.60 09/09/2005 11:20:53]
[PID: 1684][C:\Program Files\Synaptics\SynTP\SynTPEnh.exe]  [Synaptics, Inc., 8.0.16 08Jul05]
    [C:\WINDOWS\system32\SynCOM.dll]  [Synaptics, Inc., 8.0.16 08Jul05]
    [C:\WINDOWS\system32\SynTPAPI.dll]  [Synaptics, Inc., 8.0.16 08Jul05]
[PID: 1696][C:\WINDOWS\HBIGDOG.EXE]  [Vimicro Corporation, 3.1.1108.3]
    [C:\WINDOWS\VKEYHOOK.dll]  [N/A, ]
[PID: 1708][C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe]  [Symantec Corporation, 8.00.00.9374]
    [C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Cliscan.dll]  [Symantec Corporation, 8.00.00.9374]
    [C:\PROGRA~1\SYMANT~1\SYMANT~1\NAVNTUTL.DLL]  [Symantec/Peter Norton Group, 1, 0, 0, 1]
[PID: 1732][C:\Program Files\DAEMON Tools\daemon.exe]  [DT Soft Ltd., 4.03.0.0]
    [C:\Program Files\DAEMON Tools\daemon.dll]  [DT Soft Ltd., 4.03.0.0]
    [C:\Program Files\DAEMON Tools\PFCTOC.DLL]  [Padus(R), Inc., 1, 0, 0, 12]
    [C:\Program Files\DAEMON Tools\Plugins\Images\bw5mount.dll]  [, 1.0.6.0]
    [C:\Program Files\DAEMON Tools\Plugins\Images\ccdmount.dll]  [GENERIC, 1.10.0.0]
    [C:\Program Files\DAEMON Tools\Plugins\Images\mdsmount.dll]  [GENERIC, 1.12.0.0]
    [C:\Program Files\DAEMON Tools\Plugins\Images\nrgmount.dll]  [GENERIC, 1.11.0.0]
    [C:\Program Files\DAEMON Tools\Plugins\Images\pdimount.dll]  [GENERIC, 1.01.0.0]
[PID: 1784][C:\Program Files\Common Files\Real\Update_OB\realsched.exe]  [RealNetworks, Inc., 0.1.0.3208]
[PID: 1812][C:\WINDOWS\system32\ctfmon.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 2404][C:\WINDOWS\system32\wuauclt.exe]  [Microsoft Corporation, 5.8.0.2469 built by: lab01_n(wmbla)]
    [C:\WINDOWS\system32\wups2.dll]  [Microsoft Corporation, 5.8.0.2469 built by: lab01_n(wmbla)]
[PID: 3344][H:\日志扫描工具\SREng.EXE]  [Smallfrogs Studio, 2.4.12.806]

==================================
文件关联
.TXT  Error. [emeditor.txt]
.EXE  OK. ["%1" %*]
.COM  OK. ["%1" %*]
.PIF  OK. ["%1" %*]
.REG  OK. [regedit.exe "%1"]
.BAT  OK. ["%1" %*]
.SCR  OK. ["%1" /S]
.CHM  OK. ["C:\WINDOWS\hh.exe" %1]
.HLP  OK. [%SystemRoot%\System32\winhlp32.exe %1]
.INI  OK. [%SystemRoot%\System32\NOTEPAD.EXE %1]
.INF  OK. [%SystemRoot%\System32\NOTEPAD.EXE %1]
.VBS  OK. [%SystemRoot%\System32\WScript.exe "%1" %*]
.JS  OK. [%SystemRoot%\System32\WScript.exe "%1" %*]
.LNK  OK. [{00021401-0000-0000-C000-000000000046}]

==================================
Winsock 提供者
N/A

==================================
Autorun.inf
N/A

==================================
HOSTS 文件
127.0.0.1      localhost

==================================
API HOOK
N/A

==================================
隐藏进程
N/A

==================================


[/CODE]

顶一下，麻烦大家帮忙看下哈。