几天没来了，电脑又出问题了，看来学习无止境啊！

用诺顿杀毒发现两个文件，无法删除，如下图：

扫描日志如下：
HijackThis_815汉化版扫描日志 V1.99.1
保存于      0:41:39, 日期 2006-3-25
操作系统：  Windows XP SP2 (WinNT 5.01.2600)
浏览器：    Internet Explorer v6.00 SP2 (6.00.2900.2180)

当前运行的进程：         
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\Rundll32.exe
D:\防火墙\FIREWALL\pfw.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\UPDAT\Update.exe
C:\PROGRA~1\Yahoo!\ASSIST~1\YLive.exe
C:\WINDOWS\system32\randll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\PROGRA~1\NORTON~1\navw32.exe
F:\Communication\QQ\QQ.exe
F:\Communication\QQ\TIMPlatform.exe
F:\Communication\QQ\QQGame\QQGame.exe
C:\WINDOWS\system32\mspaint.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
D:\杀毒软件\HijackThis\HijackThis1991汉化版\HijackThis1991zww.exe

R3 - URLSearchHook: BDSrchHook Class - {2C5AA40E-8814-4EB6-876E-7EFB8B3F9662} - C:\WINDOWS\DOWNLO~1\BDSrHook.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: wmpdrm - {0E674588-66B7-4E19-9D0E-2053B800F69F} - C:\WINDOWS\system32\wmpdrm.dll
O2 - BHO: QuickBtn - {1A199C20-DE2B-4838-AE3F-B5257ECE2B7E} - C:\Program Files\CoolWebsite\QuickLink.dll
O2 - BHO: NaviHelperObj Class - {3E422F49-1566-40D3-B43D-077EF739AC32} - C:\WINDOWS\system32\NaviHelper.dll (file missing)
O2 - BHO: 雅虎助手 - {406F94F0-504F-4a40-8DFD-58B0666ABEBD} - C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\yasbar.dll
O2 - BHO: MMSAssist - {6671A431-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O2 - BHO: std software - {6A512BF7-EC78-4e8d-9841-6C02E8FA9838} - C:\WINDOWS\SYSTEM32\stdup.dll
O2 - BHO: NewWeb Controller - {9ACEEE30-143F-471A-AA45-72B061FE7D60} - C:\WINDOWS\system32\AdvSC32.dll (file missing)
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\FLASHGET\FLASHGET\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: BDHlprObj Class - {CA92B524-BC8A-4610-BD2C-6BD3E28155D0} - C:\WINDOWS\DOWNLO~1\BDHelper.dll
O3 - IE工具栏增项: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\FLASHGET\FLASHGET\fgiebar.dll
O3 - IE工具栏增项: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - IE工具栏增项: 雅虎助手 - {406F94F0-504F-4a40-8DFD-58B0666ABEBD} - C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\yasbar.dll
O4 - 启动项HKLM\\Run: [SKYNET Personal FireWall] D:\防火墙\FIREWALL\pfw.exe
O4 - 启动项HKLM\\Run: [NvCplDaemon] ; RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - 启动项HKLM\\Run: [SlowDownCPU] ; C:\WINDOWS\INF\MSI\SlowDownCPU\SlowDownCPU.exe
O4 - 启动项HKLM\\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - 启动项HKLM\\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - 启动项HKLM\\Run: [nwiz] ; nwiz.exe /install
O4 - 启动项HKLM\\Run: [IMJPMIG8.1] ; "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - 启动项HKLM\\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - 启动项HKLM\\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - 启动项HKLM\\Run: [SoundMAXPnP] ; C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - 启动项HKLM\\Run: [IMSCMig] ; C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload
O4 - 启动项HKLM\\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - 启动项HKLM\\Run: [pobres] C:\WINDOWS\system32\pob2res.exe
O4 - 启动项HKLM\\Run: [spoolsv] C:\WINDOWS\system32\spoolsv\spoolsv.exe -printer
O4 - 启动项HKLM\\Run: [Update] C:\Program Files\Common Files\UPDAT\Update.exe
O4 - 启动项HKLM\\Run: [YLive.exe] C:\PROGRA~1\Yahoo!\ASSIST~1\YLive.exe
O4 - 启动项HKLM\\Run: [rundll32] C:\WINDOWS\system32\randll32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DrvMon.exe] ; C:\WINDOWS\system32\DrvMon.exe
O4 - HKCU\..\Run: [MSMSGS] ; "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: IE-BAR.lnk = ?
O8 - IE右键菜单中的新增项目:  >> 彩信发送 << - res://C:\PROGRA~1\MMSASS~1\Mmsass~1.dll/mms.htm
O8 - IE右键菜单中的新增项目: 使用网际快车下载 - D:\FLASHGET\FLASHGET\jc_link.htm
O8 - IE右键菜单中的新增项目: 使用网际快车下载全部链接 - D:\FLASHGET\FLASHGET\jc_all.htm
O8 - IE右键菜单中的新增项目: 导出到 Microsoft Office Excel(&X) - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - IE右键菜单中的新增项目: 雅虎搜索 - res://C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\yasbar.dll/246
O9 - 浏览器额外的按钮: 实用网址导航 - {1D901067-2529-4A9B-9B6B-7A1DB3A44CB5} - C:\Program Files\CoolWebsite\QuickLink.dll
O9 - 浏览器额外的按钮: (no name) - {6671A433-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O9 - 浏览器额外的“工具”菜单项: MMSAssist工具条设置 - {6671A433-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O9 - 浏览器额外的按钮: 信息检索 - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - 浏览器额外的按钮: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\FLASHGET\FLASHGET\flashget.exe
O9 - 浏览器额外的“工具”菜单项: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\FLASHGET\FLASHGET\flashget.exe
O9 - 浏览器额外的按钮: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - 浏览器额外的“工具”菜单项: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - NT 服务: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - NT 服务: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - NT 服务: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - NT 服务: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - NT 服务: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - NT 服务: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - NT 服务: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - NT 服务: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - NT 服务: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - NT 服务: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - NT 服务: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - NT 服务: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - NT 服务: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

请高手指点，谢谢！！！

结束进程：C:\Program Files\Common Files\UPDAT\Update.exe
修复：
O2 - BHO: wmpdrm - {0E674588-66B7-4E19-9D0E-2053B800F69F} - C:\WINDOWS\system32\wmpdrm.dll
O2 - BHO: QuickBtn - {1A199C20-DE2B-4838-AE3F-B5257ECE2B7E} - C:\Program Files\CoolWebsite\QuickLink.dll
O2 - BHO: std software - {6A512BF7-EC78-4e8d-9841-6C02E8FA9838} - C:\WINDOWS\SYSTEM32\stdup.dll
O4 - 启动项HKLM\\Run: [spoolsv] C:\WINDOWS\system32\spoolsv\spoolsv.exe -printer
O4 - 启动项HKLM\\Run: [Update] C:\Program Files\Common Files\UPDAT\Update.exe

若存在C:\WINDOWS\system32\msibm\
双击C:\WINDOWS\system32\msibm\下的uninstall程序
卸载清除C:\WINDOWS\system32\msibm\
另外还要卸载C:\Program Files\CoolWebsite\

重启后删除
C:\WINDOWS\system32\msibm\（若存在的话）
C:\WINDOWS\system32\msicn\（若存在的话）
C:\WINDOWS\system32\wmpdrm.dll
C:\WINDOWS\system32\spoolsv\
C:\Program Files\CoolWebsite\
C:\Program Files\Common Files\UPDAT\
C:\WINDOWS\SYSTEM32\stdup.dll

C:\WINDOWS\SYSTEM32\stdup.dll可能删了之后重启又有了，参考
http://forum.ikaka.com/topic.asp?board=67&artid=7423269
这样再加上已经手动清除的桌面传媒，诺顿报的那些流氓的广告软件就基本清理干净了。

那些显示file missing的也清理一下

谢谢轩辕兄的指点，不胜感谢！
但是对于文件C:\Program Files\Common Files\UPDAT\
在C:\Program Files\Common Files\目录下搜索有如下几个结果，（如下图）不知道该删除哪一个？还请轩辕兄不吝赐教！还有“那些显示file missing的也清理一下”，轩辕兄指什么？我是菜鸟，所以请轩辕兄不烦给予解答！谢谢

另外，电脑启动时会报错：“加载C:\Progra~1\IE-BAR\Cast\dmipn.dll时出错 找不到指定的模块。不知这个问题怎么解决？

附上扫描日志，请轩辕兄看看还有什么问题：

【回复“轩辕小聪”的帖子】
谢谢轩辕兄的指点，不胜感谢！
但是对于文件C:\Program Files\Common Files\UPDAT\
在C:\Program Files\Common Files\目录下搜索有如下几个结果，（如下图）不知道该删除哪一个？还请轩辕兄不吝赐教！还有“那些显示file missing的也清理一下”，轩辕兄指什么？我是菜鸟，所以请轩辕兄不烦给予解答！谢谢

另外，电脑启动时会报错：“加载C:\Progra~1\IE-BAR\Cast\dmipn.dll时出错 找不到指定的模块。不知这个问题怎么解决？

附上扫描日志，请轩辕兄看看还有什么问题：

【回复“轩辕小聪”的帖子】
日志如下：
HijackThis_815汉化版扫描日志 V1.99.1
保存于      4:32:22, 日期 2006-3-25
操作系统：  Windows XP SP2 (WinNT 5.01.2600)
浏览器：    Internet Explorer v6.00 SP2 (6.00.2900.2180)

当前运行的进程：         
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
D:\防火墙\FIREWALL\pfw.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\mspaint.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
D:\杀毒软件\HijackThis\HijackThis1991汉化版\HijackThis1991zww.exe

R3 - URLSearchHook: (no name) - {2C5AA40E-8814-4EB6-876E-7EFB8B3F9662} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: wmpdrm - {0E674588-66B7-4E19-9D0E-2053B800F69F} - C:\WINDOWS\system32\wmpdrm.dll (file missing)
O2 - BHO: NaviHelperObj Class - {3E422F49-1566-40D3-B43D-077EF739AC32} - C:\WINDOWS\system32\NaviHelper.dll (file missing)
O2 - BHO: MMSAssist - {6671A431-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O2 - BHO: std software - {6A512BF7-EC78-4e8d-9841-6C02E8FA9838} - C:\WINDOWS\SYSTEM32\stdup.dll
O2 - BHO: NewWeb Controller - {9ACEEE30-143F-471A-AA45-72B061FE7D60} - C:\WINDOWS\system32\AdvSC32.dll (file missing)
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\FLASHGET\FLASHGET\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - IE工具栏增项: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\FLASHGET\FLASHGET\fgiebar.dll
O3 - IE工具栏增项: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - IE工具栏增项: (no name) - {406F94F0-504F-4a40-8DFD-58B0666ABEBD} - (no file)
O4 - 启动项HKLM\\Run: [SKYNET Personal FireWall] D:\防火墙\FIREWALL\pfw.exe
O4 - 启动项HKLM\\Run: [NvCplDaemon] ; RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - 启动项HKLM\\Run: [SlowDownCPU] ; C:\WINDOWS\INF\MSI\SlowDownCPU\SlowDownCPU.exe
O4 - 启动项HKLM\\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - 启动项HKLM\\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - 启动项HKLM\\Run: [nwiz] ; nwiz.exe /install
O4 - 启动项HKLM\\Run: [IMJPMIG8.1] ; "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - 启动项HKLM\\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - 启动项HKLM\\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - 启动项HKLM\\Run: [SoundMAXPnP] ; C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - 启动项HKLM\\Run: [IMSCMig] ; C:\PROGRA~1\COMMON~1\MICROS~1\IME\IMSC40A\IMSCMIG.EXE /Preload
O4 - 启动项HKLM\\Run: [TkBellExe] ; "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - 启动项HKLM\\Run: [pobres] ; C:\WINDOWS\system32\pob2res.exe
O4 - 启动项HKLM\\Run: [YLive.exe] ; C:\PROGRA~1\Yahoo!\ASSIST~1\YLive.exe
O4 - 启动项HKLM\\Run: [rundll32] ; C:\WINDOWS\system32\randll32.exe
O4 - 启动项HKLM\\Run: [spoolsv] ; C:\WINDOWS\system32\spoolsv\spoolsv.exe -printer
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DrvMon.exe] ; C:\WINDOWS\system32\DrvMon.exe
O4 - HKCU\..\Run: [MSMSGS] ; "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: IE-BAR.lnk = ?
O8 - IE右键菜单中的新增项目:  >> 彩信发送 << - res://C:\PROGRA~1\MMSASS~1\Mmsass~1.dll/mms.htm
O8 - IE右键菜单中的新增项目: 使用网际快车下载 - D:\FLASHGET\FLASHGET\jc_link.htm
O8 - IE右键菜单中的新增项目: 使用网际快车下载全部链接 - D:\FLASHGET\FLASHGET\jc_all.htm
O8 - IE右键菜单中的新增项目: 导出到 Microsoft Office Excel(&X) - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - IE右键菜单中的新增项目: 雅虎搜索 - res://C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\yasbar.dll/246
O9 - 浏览器额外的按钮: (no name) - {6671A433-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O9 - 浏览器额外的“工具”菜单项: MMSAssist工具条设置 - {6671A433-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O9 - 浏览器额外的按钮: 信息检索 - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - 浏览器额外的按钮: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\FLASHGET\FLASHGET\flashget.exe
O9 - 浏览器额外的“工具”菜单项: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\FLASHGET\FLASHGET\flashget.exe
O9 - 浏览器额外的按钮: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - 浏览器额外的“工具”菜单项: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - NT 服务: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - NT 服务: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - NT 服务: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - NT 服务: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - NT 服务: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - NT 服务: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - NT 服务: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - NT 服务: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - NT 服务: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - NT 服务: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - NT 服务: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - NT 服务: Print Spooler (Spooler) - Unknown owner - C:\WINDOWS\system32\spoolsv.exe (file missing)
O23 - NT 服务: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - NT 服务: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

【回复“轩辕小聪”的帖子】
结束C:\WINDOWS\system32\randll32.exe进程

修复
O2 - BHO: wmpdrm - {0E674588-66B7-4E19-9D0E-2053B800F69F} - C:\WINDOWS\system32\wmpdrm.dll
O2 - BHO: QuickBtn - {1A199C20-DE2B-4838-AE3F-B5257ECE2B7E} - C:\Program Files\CoolWebsite\QuickLink.dll
O2 - BHO: NaviHelperObj Class - {3E422F49-1566-40D3-B43D-077EF739AC32} - C:\WINDOWS\system32\NaviHelper.dll (file missing)
O2 - BHO: MMSAssist - {6671A431-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O2 - BHO: std software - {6A512BF7-EC78-4e8d-9841-6C02E8FA9838} - C:\WINDOWS\SYSTEM32\stdup.dll
O2 - BHO: NewWeb Controller - {9ACEEE30-143F-471A-AA45-72B061FE7D60} - C:\WINDOWS\system32\AdvSC32.dll (file missing)
O4 - 启动项HKLM\\Run: [pobres] C:\WINDOWS\system32\pob2res.exe
O4 - 启动项HKLM\\Run: [spoolsv] C:\WINDOWS\system32\spoolsv\spoolsv.exe -printer
O4 - 启动项HKLM\\Run: [Update] C:\Program Files\Common Files\UPDAT\Update.exe
O4 - 启动项HKLM\\Run: [rundll32] C:\WINDOWS\system32\randll32.exe
O9 - 浏览器额外的按钮: 实用网址导航 - {1D901067-2529-4A9B-9B6B-7A1DB3A44CB5} - C:\Program Files\CoolWebsite\QuickLink.dll
O9 - 浏览器额外的按钮: (no name) - {6671A433-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)
O9 - 浏览器额外的“工具”菜单项: MMSAssist工具条设置 - {6671A433-5C3D-463d-A7CF-5587F9B7E191} - C:\PROGRA~1\MMSASS~1\Mmsass~1.dll (file missing)

卸载
C:\Program Files\MMSAssist\
C:\Program Files\CoolWebsite\

双击C:\WINDOWS\system32\msibm\下的uninstall程序
卸载清除C:\WINDOWS\system32\msibm\

删除
C:\Program Files\MMSAssist\
C:\Program Files\CoolWebsite\
C:\WINDOWS\system32\msibm\
C:\WINDOWS\system32\msicn\
C:\WINDOWS\system32\bakcfs\
C:\WINDOWS\system32\spoolsv\
C:\WINDOWS\system32\wmpdrm.dll
C:\WINDOWS\SYSTEM32\stdup.dll
C:\WINDOWS\system32\pob2res.exe
C:\Program Files\Common Files\UPDAT\
C:\WINDOWS\system32\randll32.exe

提示；
若正常模式下无法解决
建议进入安全模式下操作