多次出现无法完成升级文件下载 - 瑞星卡卡安全论坛bbs.ikaka.com

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[求助] 多次出现无法完成升级文件下载

gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:	发表于： 2014-10-15 14:11 \| 只看楼主短消息资料字号：小中大 1楼多次出现无法完成升级文件下载这几天，瑞星全功能安全软件在升级时，多次出现无法完成文件下载。这是为什么？请尽快解决！用户系统信息：Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; WOW64; Trident/5.0) gghtyjku 最后编辑于 2014-10-15 14:17:47
gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:	分享到：

瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING	发表于： 2014-10-15 15:04 \| 短消息资料字号：小中大 2楼回复 1F gghtyjku 的帖子请您发截图来看看，截图上传方法请参考：http://bbs.ikaka.com/showtopic-8616820.aspx 并且，请把C:\Program Files\Rising\RSD\updater.exe.log 压缩发来。您的操作系统类型是什么？32位还是64位的？欢迎加入瑞星杀毒软件QQ群 47032532 瑞星个人防火墙QQ群 204732153 瑞星路由安全卫士QQ群 213941034 瑞星安全WiFi QQ群 81864985 瑞星手机安全助手QQ群 64866930
瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING

gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:	发表于： 2014-10-15 15:37 \| 只看楼主短消息资料字号：小中大 3楼回复：多次出现无法完成升级文件下载操作系统是windows visita x64 这是其中一次错误： [2014-10-15][13:04:04:647][3720][3732]: [DETAIL]CommdLine: "C:\Program Files (x86)\Rising\RSD\updater.exe" /lang 936 /subkey RIS [2014-10-15][13:04:04:663][3720][3732]: [DETAIL]CRsUpdateClass::Initialize... [2014-10-15][13:04:04:663][3720][3732]: [DETAIL]Log Module Path: C:\Program Files (x86)\Rising\RIS\rslog.dll [2014-10-15][13:04:04:663][3720][3732]: [DETAIL]UploadExtraInfo: SmGY9IysVRRdOjUvUhwTb2czVC5ePiYkFUwcb3B1CEkBbnRY [2014-10-15][13:04:04:663][3720][3732]: [DETAIL]InitCommunication... [2014-10-15][13:04:04:679][3720][3732]: [ACTION]IProcCommManager::Init(RIS) ... [2014-10-15][13:04:05:022][3720][3732]: [DETAIL]InitCommunication Successfully... [2014-10-15][13:04:05:022][3720][3732]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:05:084][3720][3744]: [DETAIL]CRsUpdateClass::IsSupportCustomDownload... [2014-10-15][13:04:05:287][3720][3744]: [ACTION]succeed to download http://rsup10.rising.com.cn/rs2011/rsrsd.xml [2014-10-15][13:04:05:459][3720][3744]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:05:490][3720][3744]: [ACTION]Update exit code = 0x00000000 [2014-10-15][13:04:05:521][3720][3732]: [DETAIL]CRsUpdateClass::Uninitialize... [2014-10-15][13:04:05:521][3720][3732]: [DETAIL]CRsUpdateClass::Uninitialize... [2014-10-15][13:04:05:599][3828][3824]: [DETAIL]CommdLine: "C:\Program Files (x86)\Rising\RSD\updater.exe" /UPDATED /SUBKEY RIS /LANG 936 [2014-10-15][13:04:05:615][3828][3824]: [DETAIL]CRsUpdateClass::Initialize... [2014-10-15][13:04:05:615][3828][3824]: [DETAIL]Log Module Path: C:\Program Files (x86)\Rising\RIS\rslog.dll [2014-10-15][13:04:05:615][3828][3824]: [DETAIL]UploadExtraInfo: TV1g89YDGTsSSEcNHjNcHRURGAERTFQGWWNTHQJXRGZOHAZ6 [2014-10-15][13:04:05:615][3828][3824]: [DETAIL]InitCommunication... [2014-10-15][13:04:05:615][3828][3824]: [ACTION]IProcCommManager::Init(RIS) ... [2014-10-15][13:04:05:661][3828][3824]: [DETAIL]InitCommunication Successfully... [2014-10-15][13:04:05:693][3828][3852]: [DETAIL]CRsUpdateClass::IsSupportCustomDownload... [2014-10-15][13:04:05:927][3828][3852]: [ACTION]succeed to download http://rsup10.rising.com.cn/rs2011/RsRisVer11.xml [2014-10-15][13:04:05:927][3828][3852]: [DETAIL]CRsUpdateClass::PreUpdateDownload... [2014-10-15][13:04:05:927][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\cl.def To C:\Program Files (x86)\Rising\RIS\cl.def [2014-10-15][13:04:05:927][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virboot.bas To C:\Program Files (x86)\Rising\RIS\virboot.bas [2014-10-15][13:04:05:942][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\vircom.bas To C:\Program Files (x86)\Rising\RIS\vircom.bas [2014-10-15][13:04:05:942][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virinfo.bas To C:\Program Files (x86)\Rising\RIS\virinfo.bas [2014-10-15][13:04:05:958][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virmacr.bas To C:\Program Files (x86)\Rising\RIS\virmacr.bas [2014-10-15][13:04:05:958][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virmz.bas To C:\Program Files (x86)\Rising\RIS\virmz.bas [2014-10-15][13:04:05:973][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virnew.bas To C:\Program Files (x86)\Rising\RIS\virnew.bas [2014-10-15][13:04:06:005][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virnorm.bas To C:\Program Files (x86)\Rising\RIS\virnorm.bas [2014-10-15][13:04:06:020][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virsct.bas To C:\Program Files (x86)\Rising\RIS\virsct.bas [2014-10-15][13:04:06:020][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virvm.bas To C:\Program Files (x86)\Rising\RIS\virvm.bas [2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virelf.bas To C:\Program Files (x86)\Rising\RIS\virelf.bas [2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyBaseLib Return: 1 [2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\virusdb.cfg To C:\Program Files (x86)\Rising\RIS\virusdb.cfg [2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp0.zip To C:\Program Files (x86)\Rising\RIS\rp0.zip [2014-10-15][13:04:06:051][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp1.zip To C:\Program Files (x86)\Rising\RIS\rp1.zip [2014-10-15][13:04:06:051][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp2.zip To C:\Program Files (x86)\Rising\RIS\rp2.zip [2014-10-15][13:04:06:067][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp3.zip To C:\Program Files (x86)\Rising\RIS\rp3.zip [2014-10-15][13:04:06:067][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp4.zip To C:\Program Files (x86)\Rising\RIS\rp4.zip [2014-10-15][13:04:06:067][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp5.zip To C:\Program Files (x86)\Rising\RIS\rp5.zip [2014-10-15][13:04:06:083][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp6.zip To C:\Program Files (x86)\Rising\RIS\rp6.zip [2014-10-15][13:04:06:083][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp7.zip To C:\Program Files (x86)\Rising\RIS\rp7.zip [2014-10-15][13:04:06:098][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp8.zip To C:\Program Files (x86)\Rising\RIS\rp8.zip [2014-10-15][13:04:06:114][3828][3852]: [DETAIL]CopyZipLib Return: 1 [2014-10-15][13:04:06:192][3828][3852]: [DETAIL]CRsUpdateClass::ValidatePostHandle(1, -87955200) [2014-10-15][13:04:06:192][3828][3852]: [ACTION]interval=-87955200 [2014-10-15][13:04:06:192][3828][3852]: [ACTION]Update from 23.01.22.92 to 23.01.25.25 [2014-10-15][13:04:06:301][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RIS/CompsVer23.01.25.25.inf [2014-10-15][13:04:06:660][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/RSVIRLIB_xml.zip [2014-10-15][13:04:06:660][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:06:785][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/URLLIBD_xml.zip [2014-10-15][13:04:06:785][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:06:972][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/FISHCFG/23_01_39_51/FISHCFG_xml.zip [2014-10-15][13:04:06:972][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:09:140][3828][3852]: [ALERT]Update Component: Name = RSVIRLIB; oldver = 23.01.37.20; newver = 23.01.39.53 [2014-10-15][13:04:09:140][3828][3852]: [ACTION]IncUpdate Component: Name = RSVIRLIB; oldver = 23.01.37.20; newver = 23.01.39.53 [2014-10-15][13:04:09:234][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/RSVIRLIB.inf [2014-10-15][13:04:09:234][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:09:437][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/rp8_zip.zip [2014-10-15][13:04:09:437][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:21:870][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/virtro_bas.zip [2014-10-15][13:04:21:870][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:22:151][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/virusdb_cfg.zip [2014-10-15][13:04:22:151][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:22:291][3828][3852]: [ALERT]Update Component: Name = URLLIBD; oldver = 23.01.37.19; newver = 23.01.39.54 [2014-10-15][13:04:22:291][3828][3852]: [ACTION]IncUpdate Component: Name = URLLIBD; oldver = 23.01.37.19; newver = 23.01.39.54 [2014-10-15][13:04:22:369][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/URLLIBD.inf [2014-10-15][13:04:22:369][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:22:494][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virusdb_cfg.zip [2014-10-15][13:04:22:494][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:38:250][2588][2180]: [DETAIL]CommdLine: "C:\Program Files (x86)\Rising\RSD\updater.exe" /tray /lang 936 /subkey RIS [2014-10-15][13:04:38:265][2588][2180]: [DETAIL]CRsUpdateClass::Initialize... [2014-10-15][13:04:38:265][2588][2180]: [DETAIL]Log Module Path: C:\Program Files (x86)\Rising\RIS\rslog.dll [2014-10-15][13:04:38:265][2588][2180]: [DETAIL]UploadExtraInfo: uect3XMxP14gDhUgOFZuW0c8PmQjCgYrfwZhW1B6YgN8WlRX [2014-10-15][13:04:38:265][2588][2180]: [DETAIL]InitCommunication... [2014-10-15][13:04:38:265][2588][2180]: [ACTION]IProcCommManager::Init(RIS) ... [2014-10-15][13:04:38:328][2588][2180]: [DETAIL]InitCommunication Successfully... [2014-10-15][13:04:38:328][2588][2180]: [ACTION]Updater is running! [2014-10-15][13:04:38:328][2588][2180]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:04:38:406][2588][2180]: [DETAIL]CRsUpdateClass::Uninitialize... [2014-10-15][13:04:38:406][2588][2180]: [DETAIL]CRsUpdateClass::Uninitialize... [2014-10-15][13:04:38:406][2588][2180]: [FATAL]Failed to Initialize [2014-10-15][13:04:53:085][3828][3852]: [ALERT]Failed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip. ErrCode = 12002; hr = -2147483643 [2014-10-15][13:05:24:161][3828][3852]: [ALERT]Failed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip. ErrCode = 12002; hr = -2147483643 [2014-10-15][13:05:55:236][3828][3852]: [ALERT]Failed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip. ErrCode = 12002; hr = -2147483643 [2014-10-15][13:05:55:751][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:05:55:766][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:05:56:109][3828][3852]: [ALERT]Download URLLIBD/23_01_39_54/virurl_bas.zip retry > 3 [2014-10-15][13:06:04:222][3828][3852]: [ACTION]Update exit code = 0x00000008 [2014-10-15][13:06:04:222][3828][3824]: [DETAIL]CRsUpdateClass::WriteLog... [2014-10-15][13:06:04:284][3828][3824]: [DETAIL]CRsUpdateClass::Uninitialize... [2014-10-15][13:06:04:284][3828][3824]: [DETAIL]CRsUpdateClass::Uninitialize... gghtyjku 最后编辑于 2014-10-15 15:49:00
gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:

瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING	发表于： 2014-10-15 15:58 \| 短消息资料字号：小中大 4楼回复 3F gghtyjku 的帖子请您使用IE浏览器访问： http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip 看提示什么？请发提示的截图看看，以及瑞星升级报错的截图也一并发来。瑞星工程师12 最后编辑于 2014-10-15 15:59:21 欢迎加入瑞星杀毒软件QQ群 47032532 瑞星个人防火墙QQ群 204732153 瑞星路由安全卫士QQ群 213941034 瑞星安全WiFi QQ群 81864985 瑞星手机安全助手QQ群 64866930
瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING

gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:	发表于： 2014-10-15 16:20 \| 只看楼主短消息资料字号：小中大 5楼回复：多次出现无法完成升级文件下载 IE浏览器可以正常下载，只是链接时间很长。瑞星升级报错，大意是：无法下载文件，请稍后再试。需要说明的是：这种情况这几天间隙性地多次出现，尤其是“十一”后的几天。
gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:

瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING	发表于： 2014-10-15 16:39 \| 短消息资料字号：小中大 6楼回复 5F gghtyjku 的帖子具体是哪个文件不能下载？现在瑞星全功能安全软件能升级了吗？如果没有，请把QQ号短消息发我，帮您远程看看。欢迎加入瑞星杀毒软件QQ群 47032532 瑞星个人防火墙QQ群 204732153 瑞星路由安全卫士QQ群 213941034 瑞星安全WiFi QQ群 81864985 瑞星手机安全助手QQ群 64866930
瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING

gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:	发表于： 2014-10-15 16:53 \| 只看楼主短消息资料字号：小中大 7楼回复：多次出现无法完成升级文件下载不能下载的文件，每次好像不一定相同。由于是间隙性地多次出现，只要多试几次，升级就可以完成，但还是请你们尽快解决！ gghtyjku 最后编辑于 2014-10-15 16:59:23
gghtyjku 初生襁褓狮帖子:12 注册: 2014-10-15 来自:

瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING	发表于： 2014-10-15 17:24 \| 短消息资料字号：小中大 8楼回复 7F gghtyjku 的帖子请您再次遇到的时候，发截图看看，并且请把最新的updater.exe.log 压缩发来，参考http://bbs.ikaka.com/showtopic-8616820.aspx此帖子方法压缩发来。或者使用代理服务器升级试试，代理服务器IP 120.202.249.230 端口 80 瑞星工程师12 最后编辑于 2014-10-16 09:15:33 欢迎加入瑞星杀毒软件QQ群 47032532 瑞星个人防火墙QQ群 204732153 瑞星路由安全卫士QQ群 213941034 瑞星安全WiFi QQ群 81864985 瑞星手机安全助手QQ群 64866930
瑞星工程师12 在线技术支持工程师帖子:21624 注册: 2008-09-08 来自:RISING

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