我的系统是WIN2K、IE6.0.2800.1106、MYIE3.2C，RISING杀毒和防火墙均是最新版，出问题时杀毒，没有病毒。

故障现象：用IE、MYIE浏览网页时（如SINA），经常出现浏览器出错，被关闭，事件查看器里显示“应用程序  产生了一个应用程序错误 此错误发生在 08/12/2006 @ 22:49:53.319 所产生的意外情况为 c0000005，在地址 6358489B (<nosymbols>)处 ”。用资源管理器时，也会出现资源管理器出错，被关闭，事件查看器里显示“外壳程序意外停止，Explorer.exe 被重新启动。 ”

请问这是什么原因？是病毒？还是系统问题？还是硬件（内存）问题？

盼高手做答，谢谢！！！

把内存重新安装一下

我觉得应该是软件的问题
请下载Hijackthis1.99.1汉化包扫描粘贴上来
到我的网络E盘绿色软件下载：
http://free5.ys168.com/?ufwihgu168

Logfile of HijackThis v1.99.1
Scan saved at 1:20:59, on 2006-8-13
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
c:\program files\rising\rfw\rfwsrv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Rising\Rav\CCenter.exe
C:\Program Files\Rising\Rav\Ravmond.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Rising\Rav\RavStub.exe
c:\program files\rising\rfw\RfwMain.exe
C:\Program Files\Rising\Rav\RavTask.exe
C:\Program Files\Rising\Rav\Ravmon.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINNT\explorer.exe
E:\download\HijackThis V1[1].99.1汉化版\HijackThis.exe

O3 - Toolbar: @msdxmLC.dll,-1@2052,电台(&R) - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RfwMain] "C:\Program Files\Rising\Rfw\rfwmain.exe" -Startup
O4 - HKLM\..\Run: [RavTask] "C:\Program Files\Rising\Rav\RavTask.exe" -system
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKCU\..\Run: [Internat.exe] internat.exe
O4 - HKCU\..\Run: [NvMediaCenter] ; RUNDLL32.EXE C:\WINNT\system32\NVMCTRAY.DLL,NvTaskbarInit
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Download by NetAnts - D:\PROGRA~1\NetAnts\NAGet.htm
O8 - Extra context menu item: Download &All by NetAnts - D:\PROGRA~1\NetAnts\NAGetAll.htm
O8 - Extra context menu item: 上传到QQ网络硬盘 - D:\Program Files\Tencent\QQ\AddToNetDisk.htm
O8 - Extra context menu item: 添加到QQ自定义面板 - D:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 添加到QQ表情 - D:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 用QQ彩信发送该图片 - D:\Program Files\Tencent\QQ\SendMMS.htm
O9 - Extra button: NetAnts - {57E91B47-F40A-11D1-B792-444553540000} - D:\PROGRA~1\NetAnts\NetAnts.exe
O9 - Extra 'Tools' menuitem: NetAnts - {57E91B47-F40A-11D1-B792-444553540000} - D:\PROGRA~1\NetAnts\NetAnts.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: @shdoclc.dll,-866 - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154858725469
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: Rising Proxy  Service (RfwProxySrv) - Beijing Rising Technology Co., Ltd. - c:\program files\rising\rfw\rfwproxy.exe
O23 - Service: Rising Personal Firewall Service (RfwService) - Beijing Rising Technology Co., Ltd. - c:\program files\rising\rfw\rfwsrv.exe
O23 - Service: Rising Process Communication Center (RsCCenter) - Beijing Rising Technology Co., Ltd. - C:\Program Files\Rising\Rav\CCenter.exe
O23 - Service: RsRavMon Service (RsRavMon) - Beijing Rising Technology Co., Ltd. - C:\Program Files\Rising\Rav\Ravmond.exe

修复一下，其它没有什么
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

引用:

【读来毒网的贴子】修复一下，其它没有什么 O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present ………………

恕小的愚钝，怎么修复啊？

关闭所有浏览窗口以及一些不必要的程序
运行Hijackthis，扫描结束后在下列选项前打上勾，然后选"修复""
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

请下载 System Repair Engineer，使用“智能扫描”，按下“扫描”按钮进行扫描，扫描完成后按下“保存报告”按钮保存报告日志文件（SREng.LOG），把保存的报告日志文件内容复制-粘贴上来
下载网址
http://www.kztechs.com/sreng/sreng2.zip
http://forum.ikaka.com/topic.asp?board=67&artid=5188931
日志一次粘不完，分次粘完，请不要修改

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
这是什么故障啊？要修复这个？？高手指点一下啊！

以下是System Repair Engineer智能扫描报告日志：
2006-08-13,17:35:20

System Repair Engineer 2.0.21.505 (2.0 RC 2)
Smallfrogs (http://www.KZTechs.com)

Windows 2000 Professional Service Pack 4 (Build 2195)
- 管理权限用户 - 完整功能

以下内容被选中：
    所有的启动项目（包括注册表、启动文件夹、服务等）
    浏览器加载项
    正在运行的进程（包括进程模块信息）
    文件关联


启动项目
注册表
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    <Internat.exe><internat.exe>  [Microsoft Corporation]
    <NvMediaCenter><; RUNDLL32.EXE C:\WINNT\system32\NVMCTRAY.DLL,NvTaskbarInit>  [NVIDIA Corporation]
[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <load><>  []
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    <Synchronization Manager><mobsync.exe /logon>  [Microsoft Corporation]
    <nwiz><nwiz.exe /install>  [NVIDIA Corporation]
    <RfwMain><"C:\Program Files\Rising\Rfw\rfwmain.exe" -Startup>  [Beijing Rising Technology Co., Ltd.]
    <RavTask><"C:\Program Files\Rising\Rav\RavTask.exe" -system>  [Beijing Rising Technology Co., Ltd.]
    <TkBellExe><"C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot>  [RealNetworks, Inc.]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <shell><Explorer.exe>  [Microsoft Corporation]
    <Userinit><C:\WINNT\system32\userinit.exe,>  [Microsoft Corporation]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <AppInit_DLLs><>  []
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
    <{32CD708B-60A7-4C00-9377-D73EAA495F0F}><C:\WINNT\system32\RavExt.dll>  [Beijing Rising Technology Co., Ltd.]

==================================
启动文件夹
服务
[Logical Disk Manager Administrative Service / dmadmin]
  <C:\WINNT\System32\dmadmin.exe /com><VERITAS Software Corp.>
[NVIDIA Driver Helper Service / NVSvc]
  <C:\WINNT\system32\nvsvc32.exe><NVIDIA Corporation>
[Rising Proxy  Service / RfwProxySrv]
  <c:\program files\rising\rfw\rfwproxy.exe><Beijing Rising Technology Co., Ltd.>
[Rising Personal Firewall Service / RfwService]
  <c:\program files\rising\rfw\rfwsrv.exe><Beijing Rising Technology Co., Ltd.>
[Rising Process Communication Center / RsCCenter]
  <"C:\Program Files\Rising\Rav\CCenter.exe"><Beijing Rising Technology Co., Ltd.>
[RsRavMon Service / RsRavMon]
  <"C:\Program Files\Rising\Rav\Ravmond.exe"><Beijing Rising Technology Co., Ltd.>

==================================
浏览器加载项
[NetAnts]
  {57E91B47-F40A-11D1-B792-444553540000} <D:\PROGRA~1\NetAnts\NetAnts.exe,  >
[@shdoclc.dll,-866]
  {c95fe080-8f5d-11d2-a20b-00aa003c157a} <, N/A>
[@msdxmLC.dll,-1@2052,电台(&R)]
  {8E718888-423F-11D2-876E-00A0C9082467} <C:\WINNT\system32\msdxm.ocx, Microsoft Corporation>
[WUWebControl Class]
  {6414512B-B978-451D-A0D8-FCFDF33E833C} <C:\WINNT\system32\wuweb.dll, Microsoft Corporation>
[Shockwave Flash Object]
  {D27CDB6E-AE6D-11CF-96B8-444553540000} <C:\WINNT\system32\Macromed\Flash\Flash9.ocx, Adobe Systems, Inc.>
[&Download by NetAnts]
  <D:\PROGRA~1\NetAnts\NAGet.htm, N/A>
[Download &All by NetAnts]
  <D:\PROGRA~1\NetAnts\NAGetAll.htm, N/A>
[上传到QQ网络硬盘]
  <D:\Program Files\Tencent\QQ\AddToNetDisk.htm, N/A>
[添加到QQ自定义面板]
  <D:\Program Files\Tencent\QQ\AddPanel.htm, N/A>
[添加到QQ表情]
  <D:\Program Files\Tencent\QQ\AddEmotion.htm, N/A>
[用QQ彩信发送该图片]
  <D:\Program Files\Tencent\QQ\SendMMS.htm, N/A>

==================================
正在运行的进程
[PID: 144][\SystemRoot\System32\smss.exe]  <Microsoft Corporation><5.00.2195.6601>
[PID: 168][\??\C:\WINNT\system32\csrss.exe]  <Microsoft Corporation><5.00.2195.6601>
[PID: 188][\??\C:\WINNT\system32\winlogon.exe]  <Microsoft Corporation><5.00.2195.6970>
[PID: 216][C:\WINNT\system32\services.exe]  <Microsoft Corporation><5.00.2195.6700>
    [C:\WINNT\system32\dmserver.dll]  <VERITAS Software Corp.><2195.6605.297.3>
[PID: 228][C:\WINNT\system32\lsass.exe]  <Microsoft Corporation><5.00.2195.6902>
[PID: 400][c:\program files\rising\rfw\rfwsrv.exe]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 32>
    [c:\program files\rising\rfw\RfwRule.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 13>
    [c:\program files\rising\rfw\rfwlog.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 6>
    [c:\program files\rising\rfw\Rfwdrv.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 21>
    [c:\program files\rising\rfw\MonDrv.dll]  <rs><1, 0, 0, 4>
    [c:\program files\rising\rfw\ProcLib.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 9>
[PID: 412][C:\WINNT\system32\svchost.exe]  <Microsoft Corporation><5.00.2134.1>
[PID: 440][C:\Program Files\Rising\Rav\CCenter.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 3>
[PID: 464][C:\Program Files\Rising\Rav\Ravmond.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 1, 33>
    [C:\Program Files\Rising\Rav\BWList.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 19>
    [C:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [C:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [C:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [C:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [C:\Program Files\Rising\Rav\RsLog.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 20>
    [C:\Program Files\Rising\Rav\HOOKSYS.dll]  <Beijing Rising Technology Co., Ltd.><18, 1, 0, 11>
    [C:\Program Files\Rising\Rav\Scanner.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 30>
    [C:\Program Files\Rising\Rav\libload.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 10>
    [C:\Program Files\Rising\Rav\VirusLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 12>
    [C:\Program Files\Rising\Rav\regmon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 6>
    [C:\Program Files\Rising\Rav\HookWeb.dll]  <rising><18, 0, 0, 2>
    [C:\Program Files\Rising\Rav\MemMon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 10>
    [C:\Program Files\Rising\Rav\expscan.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [C:\Program Files\Rising\Rav\mPorts.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 3>
    [C:\Program Files\Rising\Rav\MailMon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [C:\Program Files\Rising\Rav\SpamEng.dll]  <N/A><18, 0, 0, 6>
    [C:\Program Files\Rising\Rav\engine.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 30>
    [C:\Program Files\Rising\Rav\PostTrt.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 12>
    [C:\Program Files\Rising\Rav\UnExe.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [C:\Program Files\Rising\Rav\ScanExec.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [C:\Program Files\Rising\Rav\ScanEx.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 14>
    [C:\Program Files\Rising\Rav\NvFile.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 7>
    [C:\Program Files\Rising\Rav\ScanMac.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 9>
    [C:\Program Files\Rising\Rav\ScanSct.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 18>
    [C:\Program Files\Rising\Rav\Unpacker.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 3>
[PID: 560][C:\WINNT\system32\svchost.exe]  <Microsoft Corporation><5.00.2134.1>
[PID: 588][C:\WINNT\system32\nvsvc32.exe]  <NVIDIA Corporation><6.14.10.4523>
[PID: 648][C:\WINNT\System32\WBEM\WinMgmt.exe]  <Microsoft Corporation><1.50.1085.0100>
[PID: 720][C:\WINNT\system32\svchost.exe]  <Microsoft Corporation><5.00.2134.1>
[PID: 820][C:\Program Files\Rising\Rav\RavStub.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 16>
    [C:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [C:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
[PID: 1016][C:\WINNT\Explorer.EXE]  <Microsoft Corporation><5.00.3700.6690>
    [C:\WINNT\system32\RavExt.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 21>
    [C:\WINNT\system32\nvshell.dll]  <NVIDIA Corporation><6.14.10.4523>
    [C:\WINNT\system32\NVWRSZHC.DLL]  <NVIDIA Corporation><6.14.10.4523>
    [C:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\WinRAR\rarext.dll]  <N/A><N/A>
[PID: 1052][c:\program files\rising\rfw\RfwMain.exe]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 51>
    [c:\program files\rising\rfw\RsGuiLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 23>
    [c:\program files\rising\rfw\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [c:\program files\rising\rfw\PngDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
[PID: 1172][C:\Program Files\Rising\Rav\RavTask.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 22>
    [C:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [C:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [C:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [C:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
[PID: 1200][C:\Program Files\Rising\Rav\Ravmon.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 1, 30>
    [C:\Program Files\Rising\Rav\RsGuiLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 24>
    [C:\Program Files\Rising\Rav\BWList.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 19>
    [C:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [C:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [C:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [C:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [C:\Program Files\Rising\Rav\PngDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
[PID: 1228][C:\Program Files\Common Files\Real\Update_OB\realsched.exe]  <RealNetworks, Inc.><0.1.0.3292>
[PID: 1244][C:\WINNT\system32\internat.exe]  <Microsoft Corporation><5.00.2920.0000>
[PID: 1388][E:\download\sreng2\SREng2\SREng.exe]  <Smallfrogs Studio><2.0.21.505>

==================================
文件关联
.TXT  OK. [%SystemRoot%\system32\NOTEPAD.EXE %1]
.EXE  OK. ["%1" %*]
.COM  OK. ["%1" %*]
.PIF  OK. ["%1" %*]
.REG  OK. [regedit.exe "%1"]
.BAT  OK. ["%1" %*]
.SCR  OK. ["%1" /S]
.CHM  OK. ["C:\WINNT\hh.exe" %1]
.HLP  OK. [%SystemRoot%\System32\winhlp32.exe %1]
.INI  OK. [%SystemRoot%\System32\NOTEPAD.EXE %1]
.INF  OK. [%SystemRoot%\System32\NOTEPAD.EXE %1]
.VBS  OK. [%SystemRoot%\System32\WScript.exe "%1" %*]
.JS  OK. [%SystemRoot%\System32\WScript.exe "%1" %*]
.LNK  OK. [{00021401-0000-0000-C000-000000000046}]

==================================
Winsock 提供者

==================================

引用:

【读来毒网的贴子】修复一下，其它没有什么 O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present ………………

这一项是限制对IE的访问
按我无邪朋友的方法修复就行了