大家好，遇到这么个问题。

症状：开IE就死机。

描述：XP sp2系统，A、B两个用户，A为普通用户，B为管理员权限用户。用A登陆后，只要一打开IE就死机，CPU占100%，管理器中应用程序里边也没IE这个进程。但开其他任何程序或是普通操作都没事。用遨游正常！ 登陆B管理元这个用户，没任何异常（含IE正常）。

操作：断网，卡巴（最新）查毒：0个病毒。 分别在两个用户间扫了份日志，还请大家帮忙分析，谢谢了。

普通用户log：
Logfile of HijackThis v1.99.1
Scan saved at 15:09:17, on 2005-8-1
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
F:\Downloads\safe soft\hijackthis\HijackThis.exe

O2 - BHO: QQBrowserHelperObject Class - {54EBD53A-9BC1-480B-966A-843A333CA162} - D:\Program files\Tencent\QQ\QQIEHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FLASHGET\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O2 - BHO: SFP Class - {F236CC5A-F6E4-4011-9EED-C52FDF51CE3D} - C:\WINDOWS\system32\SBHOPlin.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\fgiebar.dll
O3 - Toolbar: 完美网译通 - {F43BD772-ABDD-43b7-A96A-3E9E61946EC0} - C:\WINDOWS\WORLD2\TOOLBAR\hmtoolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: 导出到 Microsoft Office Excel(&X) - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: 添加到QQ自定义面板 - D:\Program files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 添加到QQ表情 - D:\Program files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 用QQ彩信发送该图片 - D:\Program files\Tencent\QQ\SendMMS.htm
O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - D:\Program files\Tencent\QQ\QQ.EXE
O9 - Extra 'Tools' menuitem: 腾讯QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - D:\Program files\Tencent\QQ\QQ.EXE
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: (no name) - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - D:\Program files\Tencent\QQ\QQIEHelper.dll
O9 - Extra 'Tools' menuitem: QQ炫彩工具条设置 - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - D:\Program files\Tencent\QQ\QQIEHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://www.epson.com.cn/selftest/selftest/Prg/ESTPTest.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EC24660B-C2BB-4166-B3A6-E99F4A225CE6}: NameServer = 202.101.172.35,202.96.104.18
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: kavsvc - Kaspersky Lab - d:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)

管理员权限LOG：
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
F:\Downloads\safe soft\hijackthis\HijackThis.exe

O2 - BHO: QQBrowserHelperObject Class - {54EBD53A-9BC1-480B-966A-843A333CA162} - D:\Program files\Tencent\QQ\QQIEHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\PROGRA~1\FLASHGET\jccatch.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O2 - BHO: SFP Class - {F236CC5A-F6E4-4011-9EED-C52FDF51CE3D} - C:\WINDOWS\system32\SBHOPlin.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\fgiebar.dll
O3 - Toolbar: 完美网译通 - {F43BD772-ABDD-43b7-A96A-3E9E61946EC0} - C:\WINDOWS\WORLD2\TOOLBAR\hmtoolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll
O4 - HKLM\..\Run: [KAVPersonal50] "D:\Program files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: 使用网际快车下载 - D:\Program files\FlashGet\jc_link.htm
O8 - Extra context menu item: 使用网际快车下载全部链接 - D:\Program files\FlashGet\jc_all.htm
O8 - Extra context menu item: 反向链接 - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: 导出到 Microsoft Office Excel(&X) - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: 添加到QQ自定义面板 - D:\Program files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 添加到QQ表情 - D:\Program files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 用QQ彩信发送该图片 - D:\Program files\Tencent\QQ\SendMMS.htm
O8 - Extra context menu item: 类似网页 - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: 缓存的网页快照 - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - D:\Program files\Tencent\QQ\QQ.EXE
O9 - Extra 'Tools' menuitem: 腾讯QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - D:\Program files\Tencent\QQ\QQ.EXE
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\PROGRA~1\FLASHGET\flashget.exe
O9 - Extra button: (no name) - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - D:\Program files\Tencent\QQ\QQIEHelper.dll
O9 - Extra 'Tools' menuitem: QQ炫彩工具条设置 - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - D:\Program files\Tencent\QQ\QQIEHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://www.epson.com.cn/selftest/selftest/Prg/ESTPTest.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EC24660B-C2BB-4166-B3A6-E99F4A225CE6}: NameServer = 202.101.172.35,202.96.104.18
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: kavsvc - Kaspersky Lab - d:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)

【回复“心言”的帖子】
在普通用户上修复:
O2 - BHO: SFP Class - {F236CC5A-F6E4-4011-9EED-C52FDF51CE3D} - C:\WINDOWS\system32\SBHOPlin.dll

O3 - Toolbar: 完美网译通 - {F43BD772-ABDD-43b7-A96A-3E9E61946EC0} - C:\WINDOWS\WORLD2\TOOLBAR\hmtoolbar.dll
删除文件:
C:\WINDOWS\system32\SBHOPlin.dll
C:\WINDOWS\WORLD2\TOOLBAR\整个目录

【回复“花落花又开”的帖子】
谢谢。
“SBHOPlin.dll”好象是天网的插件，防天网主程序（被病毒侵扰）下线的。需要修复吗？

【回复“心言”的帖子】
您如果清楚其用途不必修复.

还有个问题,您的日志似乎无异常.

【回复“心言”的帖子】
您好！
请确认普通用户登陆时的开机模式。

引用:

【花落花又开的贴子】【回复“心言”的帖子】 您如果清楚其用途不必修复. 还有个问题,您的日志似乎无异常. ...........................

哦,我只是有点疑问呢,我已经按您的方法修复了,在管理员用户下(因为普通的这个用户修复不了这个"完美网译通").

引用:

【sanadayukimura的贴子】【回复“心言”的帖子】 您好！ 请确认普通用户登陆时的开机模式。 ...........................

??
登陆时的开机模式? 
不清楚. 您的意思是指...?

谢谢"花落花又开"! 问题已解决，("完美翻译通"的,修复它后IE终于没事了)。感谢!!