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koko366 - 2016-2-1 23:51:00
我下载了瑞星杀毒的离线安装包，也就是“瑞星杀毒软件2011”，但是离线安装时，总是在安装过程总弹出“下载SPAUN”失败，怎么尝试都不行，即便重装系统也没有用，请瑞星大家救救我吧，快急死了！还有，离线安装版有没有V17+这种版本的啊？谢谢万能的大家了！

用户系统信息：Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
瑞星工程师16 - 2016-2-2 12:51:00
请提供报错截图看看。
V17没有离线安装包，您可以在能上网的机器上，安装V17，将病毒库升级到最新版，然后关闭自我保护，把rav安装目录下virlib文件夹中的文件拷贝过去，再重启电脑试试。
koko366 - 2016-2-14 19:37:00
这是报错的记录文件。


[2016-01-24][09:35:51:156][2024][3692]: [DETAIL]Setup.exe Begin----------------------------------

[2016-01-24][09:35:51:203][2024][3692]: [DETAIL]C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\setup.exe

[2016-01-24][09:35:51:234][2024][2364]: [ACTION]rsd_r_info fail

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Execute langsel.exe

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread CreateProcess begin dwSessionID = 0!

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL]GetLogonUserToken(0)

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread GetPidByName dwPID = 2004 , name=Explorer.exe!

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Explorer is running...

[2016-01-24][09:35:51:359][2024][3692]: [ACTION]WinSessionThread CreateProcess SetTokenInformation return value:4

[2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess pid = 2408, CreateProcessAsUser  err = 0 !

[2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess ret = 320 end  !

[2016-01-24][09:35:54:906][2024][3692]: [DETAIL]CheckCanRunning...

[2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000

[2016-01-24][09:35:54:984][2024][3692]: [DETAIL]Create Temp Cfg From C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\license\12345678.000 to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV.cfg

[2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]CRsSetupClass::Initialize...

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]Component Root: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]SetMonFilter(1)...

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]No Mon Installed...

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]InitCommunication...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitCommunication Successfully...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage Successfully...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::CanInstall...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]szIEVer Version = 8.0.6001.18702

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]IE Version = 8

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::PreRunning...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::PreUIShow...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:59:296][2024][3772]: [DETAIL]RunFirstInstall, AfterReboot: 0

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:734][2024][3772]: [DETAIL]Down Load SPANUP To Path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV_DL

[2016-01-24][09:35:59:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640

[2016-01-24][09:36:00:250][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640

[2016-01-24][09:36:00:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640

[2016-01-24][09:36:05:750][2024][3772]: [ALERT]CheckComponentList Failed! Error Code: 0x80000028
koko366 - 2016-2-21 22:26:00
赶紧救救我吧
我下载了瑞星杀毒的离线安装包，也就是“瑞星杀毒软件2011”，但是离线安装时，总是在安装过程总弹出“下载SPAUN”失败，怎么尝试都不行，即便重装系统也没有用，请瑞星大家救救我吧，快急死了！还有，离线安装版有没有V17+这种版本的啊？谢谢万能的大家了！

这是报错的记录文件：


[2016-01-24][09:35:51:156][2024][3692]: [DETAIL]Setup.exe Begin----------------------------------

[2016-01-24][09:35:51:203][2024][3692]: [DETAIL]C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\setup.exe

[2016-01-24][09:35:51:234][2024][2364]: [ACTION]rsd_r_info fail

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Execute langsel.exe

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread CreateProcess begin dwSessionID = 0!

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL]GetLogonUserToken(0)

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread GetPidByName dwPID = 2004 , name=Explorer.exe!

[2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Explorer is running...

[2016-01-24][09:35:51:359][2024][3692]: [ACTION]WinSessionThread CreateProcess SetTokenInformation return value:4

[2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess pid = 2408, CreateProcessAsUser  err = 0 !

[2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess ret = 320 end  !

[2016-01-24][09:35:54:906][2024][3692]: [DETAIL]CheckCanRunning...

[2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000

[2016-01-24][09:35:54:984][2024][3692]: [DETAIL]Create Temp Cfg From C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\license\12345678.000 to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV.cfg

[2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]CRsSetupClass::Initialize...

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]Component Root: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]SetMonFilter(1)...

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]No Mon Installed...

[2016-01-24][09:35:55:015][2024][3692]: [DETAIL]InitCommunication...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitCommunication Successfully...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage Successfully...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::CanInstall...

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]szIEVer Version = 8.0.6001.18702

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]IE Version = 8

[2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::PreRunning...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::PreUIShow...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Initialize...

[2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall...

[2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize...

[2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext...

[2016-01-24][09:35:59:296][2024][3772]: [DETAIL]RunFirstInstall, AfterReboot: 0

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed!

[2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed!

[2016-01-24][09:35:59:734][2024][3772]: [DETAIL]Down Load SPANUP To Path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV_DL

[2016-01-24][09:35:59:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640

[2016-01-24][09:36:00:250][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640

[2016-01-24][09:36:00:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640

[2016-01-24][09:36:05:750][2024][3772]: [ALERT]CheckComponentList Failed! Error Code: 0x80000028

用户系统信息：Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
瑞星工程师16 - 2016-2-23 10:20:00
之前是否安装过瑞星杀毒软件？是否已经卸载干净，并删除残余文件？
如果方便，请将您的QQ通过短消息发来，工程师会尽快与您联系的。
koko366 - 2016-2-23 12:01:00
我的QQ是398350968
1
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