瑞星卡卡安全论坛

防火墙在桌面和托盘下打不开。找到所在位置后打开无法升级.升级时弹出这样的对话窗口: SmartUpdate
An error occurred while reading the configuration file.Please try to repair the file using Add/Remove Programs in the Windows control Panel and try again.(1)                 
  修复时我的产品序列号丢了，怎么办，请大家帮帮想想办法！！谢谢

用户系统信息：Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0 )

http://shop.rising.com.cn/sale/Query/index.asp
从这里查询一下看看是否能查到。