我买的是正版瑞星2008，但杀毒软件无法升级，每次都提示“网络连接失败，请正确设置网络设置后重试”，但是防火墙就能正常升级，为什么？ps：我在公司和家中都装了正版的2008，但家里的瑞星不管是杀毒软件或者是防火墙都能正常升级，但在公司电脑上就不行。


[用户系统信息]Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; TencentTraveler ; .NET CLR 1.1.4322; InfoPath.2)

【回复“scarf”的帖子】
公司用的是专线网络，08版以前的版本都能正常升级，不用进行网络设置

还是不行

Smartup.exe.log的文件内容：
[2007-11-20][16:52:06:390][2196][0576]: RsCommonPlug -- 找到相应通用动态链接库
[2007-11-20][16:52:06:390][2196][0576]: RsCommonPlug -- 获得相应通用动态链接库 接口 23702e30
[2007-11-20][16:52:06:437][2196][0576]: RsCommonPlug -- 运行相应接口 接口类型 10 获得 23702e30
[2007-11-20][16:52:06:515][2196][0576]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-20][16:52:06:578][2196][0576]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-20][16:52:38:140][2196][0576]: [ALERT]Failed to download RsUpdate.xml, ErrCode = 0x80000005; LastError = 12002
[2007-11-20][16:53:08:734][2196][0576]: [ALERT]Failed to download RsUpdate.xml, ErrCode = 0x80000005; LastError = 12002
[2007-11-20][16:53:39:328][2196][0576]: [ALERT]Failed to download RsUpdate.xml, ErrCode = 0x80000005; LastError = 12002
[2007-11-20][16:53:39:328][2196][0576]: [ALERT]Download RsUpdate.xml retry > 3

RavCopy.exe.log的文件内容：
[2007-11-14][12:43:38:265][1652][2112]: [ACTION]RunFlag = 1
[2007-11-14][12:43:38:265][1652][2112]: [ALERT]Update begin: path = D:\RISING\RAV; RunFlag = 1
[2007-11-14][12:43:38:468][1652][2112]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-14][12:43:38:734][1652][2112]: [ALERT]Update from 20.18.11 to 20.18.12
[2007-11-14][12:43:44:796][1652][2112]: [ALERT]Update Component: Name = RSVPATCH; newver = 20.18.12
[2007-11-14][12:43:46:421][1652][2112]: [ALERT]Download RSVPATCH/virusdb20.18.12_cfg.zip success.
[2007-11-14][12:43:47:906][1652][2112]: [ALERT]New virus lib file: 20.18.12.rp.
[2007-11-14][12:43:49:781][1652][2112]: [ALERT]Download RSVPATCH/20.18.12.rp Success.
[2007-11-14][12:43:49:781][1652][2112]: [ALERT]Finish to Update Component RSVPATCH Successful.
[2007-11-14][12:43:50:312][1652][2112]: [ALERT]Combine Virus lib Successfual.
[2007-11-14][12:43:50:500][1652][2112]: [ALERT]Send Finish success.
[2007-11-14][12:43:50:640][1652][2112]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-14][12:44:15:250][1652][2112]: [ALERT]Update end.

【回复“scarf”的帖子】
谢谢，明天再试试

修复了还是升不了级
RavCopy.exe.log

[2007-11-14][12:43:38:265][1652][2112]: [ACTION]RunFlag = 1
[2007-11-14][12:43:38:265][1652][2112]: [ALERT]Update begin: path = D:\RISING\RAV; RunFlag = 1
[2007-11-14][12:43:38:468][1652][2112]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-14][12:43:38:734][1652][2112]: [ALERT]Update from 20.18.11 to 20.18.12
[2007-11-14][12:43:44:796][1652][2112]: [ALERT]Update Component: Name = RSVPATCH; newver = 20.18.12
[2007-11-14][12:43:46:421][1652][2112]: [ALERT]Download RSVPATCH/virusdb20.18.12_cfg.zip success.
[2007-11-14][12:43:47:906][1652][2112]: [ALERT]New virus lib file: 20.18.12.rp.
[2007-11-14][12:43:49:781][1652][2112]: [ALERT]Download RSVPATCH/20.18.12.rp Success.
[2007-11-14][12:43:49:781][1652][2112]: [ALERT]Finish to Update Component RSVPATCH Successful.
[2007-11-14][12:43:50:312][1652][2112]: [ALERT]Combine Virus lib Successfual.
[2007-11-14][12:43:50:500][1652][2112]: [ALERT]Send Finish success.
[2007-11-14][12:43:50:640][1652][2112]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-14][12:44:15:250][1652][2112]: [ALERT]Update end.

SmartUp.exe.log

[2007-11-23][09:34:30:609][1192][1892]: RsCommonPlug -- 找到相应通用动态链接库
[2007-11-23][09:34:30:609][1192][1892]: RsCommonPlug -- 获得相应通用动态链接库 接口 23702e30
[2007-11-23][09:34:30:640][1192][1892]: RsCommonPlug -- 运行相应接口 接口类型 10 获得 23702e30
[2007-11-23][09:34:30:718][1192][1892]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-23][09:34:30:781][1192][1892]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000
[2007-11-23][09:35:02:640][1192][0204]: [ALERT]Failed to download RsUpdate.xml, ErrCode = 0x80000005; LastError = 12002

1、有安装360安全卫士，但没有启动它的防护功能。
2、防火墙没有禁用升级程序，但即使是关闭防火墙也不能升级。
3、系统自带的防火墙早已被关闭。