问题签名:
问题事件名称: BlueScreen
OS 版本: 6.0.6000.2.0.0.256.1
区域设置 ID: 2052
有关该问题的其他信息:
BCCode: 93
BCP1: 00000540
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1
有助于描述该问题的文件:
E:\Windows\Minidump\Mini103107-01.dmp
E:\Users\dell\AppData\Local\Temp\WER-34694-0.sysdata.xml
E:\Users\dell\AppData\Local\Temp\WER9DB5.tmp.version.txt
阅读隐私声明:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0804
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微软官方针对此次蓝屏给出的问题报告：
Problem caused by antivirus software
Although we have not determined the specific cause of this problem, we know the problem was caused by antivirus software.
Recommendation
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To try to solve this problem, follow these steps. Each of the steps might solve your problem. If following a step doesn't fix your problem, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button, click Control Panel, click System and Maintenance, and then click Administrative Tools.
Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support.
To see a list of Microsoft and third-party solutions for spyware, adware, and antivirus software, go to the following website online.
Security software: Downloads and trials
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