我在升级瑞星杀毒软件时，提示错误代码[10009953]，请与瑞星公司联系，安装包检查错误，安装包不正确。一直都升级不了啊。请尽快帮我解决
导出日志显示：
2006-02-23 18:50:24:812 校验文件错误，继续安装吗?
2006-02-23 18:50:34:812 2 Result:0 Reboot:0
2006-02-23 18:50:35:140 PatchConfig...
2006-02-23 18:50:36:203 CallProcess RAV.EXE+0 EXIT return 0
2006-02-23 18:50:37:203 CallProcess RAVMON.EXE+0 EXIT return 0
2006-02-23 18:50:45:296 TailUpdate RSENGINE
2006-02-23 18:50:45:296 TailUpdate RAVCOPY
2006-02-23 18:50:45:296 TailUpdate RSVPATCH
2006-02-23 18:50:57:734 TailUpdate VIRUSREP
2006-02-23 18:50:59:546 RUN_PROCESS C:\Program Files\Rising\Rav\RAV.EXE
2006-02-23 18:51:05:031 RUN_PROCESS C:\Program Files\Rising\Rav\RAVMON.EXE
2006-02-23 18:51:16:671 5 Result:1 Reboot:0
2006-02-23 18:51:16:671 OnMissionCompleted:1
2006-03-02 23:27:44:343 校验文件错误，继续安装吗?
2006-03-02 23:27:54:343 2 Result:0 Reboot:0
2006-03-02 23:27:54:703 PatchConfig...
2006-03-02 23:27:55:765 CallProcess RAVMON.EXE+0 EXIT return 0
2006-03-02 23:28:08:921 TailUpdate RSENGINE
2006-03-02 23:28:08:921 TailUpdate RSVPATCH
2006-03-02 23:28:19:843 TailUpdate VIRUSREP
2006-03-02 23:28:25:734 RUN_PROCESS C:\Program Files\Rising\Rav\RAVMON.EXE
2006-03-02 23:28:37:296 5 Result:1 Reboot:0
2006-03-02 23:28:37:296 OnMissionCompleted:1
2006-03-03 22:54:54:406 校验文件错误，继续安装吗?
2006-03-03 22:55:04:421 2 Result:0 Reboot:0
2006-03-03 22:55:04:765 PatchConfig...
2006-03-03 22:55:05:000 TailUpdate RSVPATCH
2006-03-03 22:55:21:250 TailUpdate VIRUSREP
2006-03-03 22:55:33:578 5 Result:1 Reboot:0
2006-03-03 22:55:33:578 OnMissionCompleted:1
2006-03-10 22:16:32:000 校验文件错误，继续安装吗?
2006-03-10 22:16:42:031 2 Result:0 Reboot:0
2006-03-10 22:16:42:375 PatchConfig...
2006-03-10 22:16:43:437 CallProcess RAVMON.EXE+0 EXIT return 0
2006-03-10 22:16:52:328 TailUpdate RSENGINE
2006-03-10 22:16:52:328 TailUpdate RSVPATCH
2006-03-10 22:17:07:109 TailUpdate VIRUSREP
2006-03-10 22:17:15:500 RUN_PROCESS C:\Program Files\Rising\Rav\RAVMON.EXE
2006-03-10 22:17:27:218 5 Result:1 Reboot:0
2006-03-10 22:17:27:218 OnMissionCompleted:1
2006-03-17 22:53:00:031 校验文件错误，继续安装吗?
2006-03-17 22:53:10:046 2 Result:0 Reboot:0
2006-03-17 22:53:10:375 PatchConfig...
2006-03-17 22:53:10:484 TailUpdate RSVPATCH
2006-03-17 22:53:26:546 TailUpdate VIRUSREP
2006-03-17 22:53:38:875 5 Result:1 Reboot:0
2006-03-17 22:53:38:875 OnMissionCompleted:1
2006-03-25 00:03:11:937 校验文件错误，继续安装吗?
2006-03-25 00:03:21:953 2 Result:0 Reboot:0
2006-03-25 00:03:22:281 PatchConfig...
2006-03-25 00:03:23:328 CallProcess RAVMON.EXE+0 EXIT return 0
2006-03-25 00:03:32:078 TailUpdate RSENGINE
2006-03-25 00:03:32:078 TailUpdate RSVPATCH
2006-03-25 00:03:43:562 TailUpdate VIRUSREP
2006-03-25 00:03:49:687 RUN_PROCESS C:\Program Files\Rising\Rav\RAVMON.EXE
2006-03-25 00:04:01:234 5 Result:1 Reboot:0
2006-03-25 00:04:01:234 OnMissionCompleted:1
2006-03-31 21:54:33:968 校验文件错误，继续安装吗?
2006-03-31 21:54:43:984 2 Result:0 Reboot:0
2006-03-31 21:54:44:312 PatchConfig...
2006-03-31 21:54:44:375 TailUpdate RSVPATCH
2006-03-31 21:54:57:906 TailUpdate VIRUSREP
2006-03-31 21:55:10:234 5 Result:1 Reboot:0
2006-03-31 21:55:10:234 OnMissionCompleted:1
2006-04-07 20:32:14:406 校验文件错误，继续安装吗?
2006-04-07 20:32:24:421 2 Result:0 Reboot:0
2006-04-07 20:32:24:734 PatchConfig...
2006-04-07 20:32:25:781 CallProcess RAVMON.EXE+0 EXIT return 0
2006-04-07 20:32:34:515 TailUpdate RSENGINE
2006-04-07 20:32:34:515 TailUpdate RSVPATCH
2006-04-07 20:32:46:125 TailUpdate VIRUSREP
2006-04-07 20:32:52:046 RUN_PROCESS C:\Program Files\Rising\Rav\RAVMON.EXE
2006-04-07 20:33:03:609 5 Result:1 Reboot:0
2006-04-07 20:33:03:609 OnMissionCompleted:1
......................
2007-02-28 23:44:56:343 TailUpdate VIRUSREP 1 R=0
2007-02-28 23:44:58:250
2007-02-28 23:45:36:546 5 Result:1 Reboot:0
2007-03-02 00:09:34:625 Current Version 19.12.20
2007-03-02 00:09:35:062 Current Version 19.12.20
2007-03-02 00:09:38:718 校验文件错误，继续安装吗?
2007-03-02 00:09:38:718 2 Result:2090001116 Reboot:0
2007-03-02 00:09:40:156 5 Result:0 Reboot:0
2007-03-02 00:09:40:156 Set Completed Event
2007-03-02 00:09:40:671 OnMissionCompleted:0
2007-03-02 00:10:45:781 Current Version 19.12.20
2007-03-02 00:10:46:062 Current Version 19.12.20
2007-03-02 00:10:46:468 校验文件错误，继续安装吗?
2007-03-02 00:10:46:468 2 Result:2090001116 Reboot:0
2007-03-02 00:10:47:046 5 Result:0 Reboot:0
2007-03-02 00:10:47:046 Set Completed Event
2007-03-02 00:10:47:546 OnMissionCompleted:0
2007-03-07 22:33:00:765 Current Version 19.12.20
2007-03-07 22:34:02:921 Current Version 19.12.20
2007-03-07 22:34:03:234 Current Version 19.12.20
2007-03-07 22:34:07:968 校验文件错误，继续安装吗?
2007-03-07 22:34:07:968 2 Result:2090001116 Reboot:0
2007-03-07 22:34:09:625 5 Result:0 Reboot:0
2007-03-07 22:34:09:625 Set Completed Event
2007-03-07 22:34:10:140 OnMissionCompleted:0
2007-03-07 22:34:46:656 Current Version 19.12.20
2007-03-07 22:34:46:953 Current Version 19.12.20
2007-03-07 22:34:47:406 校验文件错误，继续安装吗?
2007-03-07 22:34:47:406 2 Result:2090001116 Reboot:0
2007-03-07 22:34:48:031 5 Result:0 Reboot:0
2007-03-07 22:34:48:031 Set Completed Event
2007-03-07 22:34:48:531 OnMissionCompleted:0
2007-03-08 22:11:13:000 Current Version 19.12.20
2007-03-08 22:11:14:328 Current Version 19.12.20
2007-03-08 22:11:22:296 校验文件错误，继续安装吗?
2007-03-08 22:11:22:296 2 Result:2090001116 Reboot:0
2007-03-08 22:11:24:000 5 Result:0 Reboot:0
2007-03-08 22:11:24:000 Set Completed Event
2007-03-08 22:11:24:515 OnMissionCompleted:0
2007-03-10 04:27:08:406 Current Version 19.12.20
2007-03-10 04:27:08:937 Current Version 19.12.20
2007-03-10 04:27:24:078 校验文件错误，继续安装吗?
2007-03-10 04:27:24:078 2 Result:2090001116 Reboot:0
2007-03-10 04:27:25:781 5 Result:0 Reboot:0
2007-03-10 04:27:25:781 Set Completed Event
2007-03-10 04:27:26:296 OnMissionCompleted:0
2007-03-10 23:07:25:968 Current Version 19.12.20
2007-03-10 23:07:26:671 Current Version 19.12.20
2007-03-10 23:07:31:281 校验文件错误，继续安装吗?
2007-03-10 23:07:31:281 2 Result:2090001116 Reboot:0
2007-03-10 23:07:33:625 5 Result:0 Reboot:0
2007-03-10 23:07:33:625 Set Completed Event
2007-03-10 23:07:34:125 OnMissionCompleted:0
2007-03-11 15:28:01:890 Current Version 19.12.20
2007-03-11 15:28:02:265 Current Version 19.12.20
2007-03-11 15:28:07:125 校验文件错误，继续安装吗?
2007-03-11 15:28:07:125 2 Result:2090001116 Reboot:0
2007-03-11 15:28:09:843 5 Result:0 Reboot:0
2007-03-11 15:28:09:843 Set Completed Event
2007-03-11 15:28:10:343 OnMissionCompleted:0
2007-03-11 21:21:11:328 Current Version 19.12.20
2007-03-11 21:21:11:828 Current Version 19.12.20
2007-03-11 21:21:16:421 校验文件错误，继续安装吗?
2007-03-11 21:21:16:421 2 Result:2090001116 Reboot:0
2007-03-11 21:21:16:796
2007-03-11 21:21:18:859 校验文件错误，继续安装吗?
2007-03-11 21:21:18:859 5 Result:0 Reboot:0
2007-03-12 22:06:55:859 Current Version 19.12.20
2007-03-12 22:06:56:187 Current Version 19.12.20
2007-03-12 22:07:01:546 校验文件错误，继续安装吗?
2007-03-12 22:07:01:546 2 Result:2090001116 Reboot:0
2007-03-12 22:07:04:593 5 Result:0 Reboot:0
2007-03-12 22:07:04:593 Set Completed Event
2007-03-12 22:07:05:093 OnMissionCompleted:0
2007-03-12 22:19:38:750 Current Version 19.12.20
2007-03-12 22:19:49:875 4 Result:0 Reboot:0
2007-03-12 22:19:49:875 Set Completed Event
2007-03-12 22:19:50:375 OnMissionCompleted:0
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请参考瑞星客服对于“提示错误代码【10009953】”的解决方法
http://csc.rising.com.cn/KnowledgeBase/detailInfo.aspx?Action=ViewInfo&InfoID=751&Channel=RSQh‘G†âbr|ˆbbs.ikaka.comœz¨ƒ‹s0!&

已经按照上面的办法试了，但还是同样报错啊！！！h‘G†âbr|ˆbbs.ikaka.comœz¨ƒ‹s0!&

提示：
如果按照以上手动解决方案处理后问题依然存在，有可能是其他原因导致，如本机的瑞星软件有缺损，或者计算机感染了病毒。

·如果是瑞星软件缺损的原因，请卸载瑞星杀毒软件并重新安装即可。

·如果是计算机感染了病毒，从任务管理器中结束所有可疑进程后，看看是否可以正常使用瑞星杀毒软件。倘若问题依旧，请您使用瑞星听诊器来检测（瑞星听诊器用于检测计算机中是否存在可疑文件，提取出可疑文件并生成扫描日志），并把提取到的文件上传到邮件服务中心，详细描述您遇到的问题情况。


 
 
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