我们办公电脑使用的是诺顿的套装 ，现在防火墙无法启动，而且手动启动的话也是所有选项都无法点击
下面是我的扫描日志，麻烦高手给我分析一下 是什么阻挡了它？
HijackThis_zww汉化版扫描日志 V1.99.1
保存于 10:13:26, 日期 2006-4-20
操作系统： Windows 2000 (WinNT 5.00.2195)
浏览器： Internet Explorer v6.00 SP1 (6.00.2800.1106)
当前运行的进程：
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\WINNT\Explorer.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINNT\System32\Internat.exe
C:\WINNT\System32\CAP3RSK.EXE
C:\WINNT\SYSTEM32\SPOOL\DRIVERS\W32X86\3\CAP3SWK.EXE
C:\WINNT\SYSTEM32\SPOOL\DRIVERS\W32X86\3\CAP3SWK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis1991汉化版\HijackThis1991zww.exe
R3 - URLSearchHook: Tencent SearchHook - {DB8B2393-7A6C-4C76-88CE-6B1F6FF6FFE9} - C:\Program Files\TENCENT\Adplus\SSAddr.dll
O2 - BHO: ThunderIEHelper - {0005A87D-D626-4B3A-84F9-1D9571695F55} - C:\WINNT\System32\xunleibho_v14.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Tencent Browser Helper - {0C7C23EF-A848-485B-873C-0ED954731014} - C:\Program Files\TENCENT\Adplus\SSAddr.dll
O2 - BHO: QQIEHelper - {54EBD53A-9BC1-480B-966A-843A333CA162} - C:\Program Files\Tencent\QQ\QQIEHelper.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - IE工具栏增项: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - IE工具栏增项: 电台(&R) - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - 启动项HKLM\\Run: [Synchronization Manager] mobsync.exe /logon
O4 - 启动项HKLM\\Run: [CAP3ON] ; C:\WINNT\System32\spool\drivers\w32x86\3\CAP3ONN.EXE
O4 - 启动项HKLM\\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - 启动项HKLM\\Run: [NvCplDaemon] ; RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - 启动项HKLM\\Run: [nwiz] ; nwiz.exe /install
O4 - 启动项HKLM\\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - 启动项HKLM\\Run: [C-Media Mixer] ; Mixer.exe /startup
O4 - 启动项HKLM\\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - 启动项HKLM\\Run: [bdupdate] ; C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2.exe
O4 - 启动项HKLM\\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - 启动项HKLM\\Run: [stup.exe] C:\PROGRA~1\TENCENT\Adplus\stup.exe
O4 - HKCU\..\Run: [Internat.exe] Internat.exe
O4 - HKCU\..\Run: [zyt1980] ; F:\游戏\cp\彩票软件\双色球富翁.exe
O4 - HKCU\..\Run: [3D] ; F:\游戏\cp\彩票软件\3D富翁.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - IE右键菜单中的新增项目: &使用迅雷下载 - C:\Program Files\Sandai Technologies Inc\Thunder\geturl.htm
O8 - IE右键菜单中的新增项目: &使用迅雷下载全部链接 - C:\Program Files\Sandai Technologies Inc\Thunder\getallurl.htm
O8 - IE右键菜单中的新增项目: 上传到QQ网络硬盘 - C:\Program Files\Tencent\QQ\AddToNetDisk.htm
O8 - IE右键菜单中的新增项目: 添加到QQ自定义面板 - C:\Program Files\Tencent\QQ\AddPanel.htm
O8 - IE右键菜单中的新增项目: 添加到QQ表情 - C:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - IE右键菜单中的新增项目: 用QQ彩信发送该图片 - C:\Program Files\Tencent\QQ\SendMMS.htm
O9 - 浏览器额外的按钮: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - 浏览器额外的“工具”菜单项: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - 浏览器额外的按钮: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE (file missing)
O9 - 浏览器额外的“工具”菜单项: 腾讯QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE (file missing)
O9 - 浏览器额外的按钮: (no name) - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - C:\Program Files\Tencent\QQ\QQIEHelper.dll (file missing)
O9 - 浏览器额外的“工具”菜单项: QQ炫彩工具条设置 - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - C:\Program Files\Tencent\QQ\QQIEHelper.dll (file missing)
O11 - Options group: [TBH] 搜搜地址栏搜索
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1143603659348
O16 - DPF: {A984ED9F-E8DA-44E5-BC18-C14B9ABEF79D} (photo_uploader Control) - http://upload.photo.163.com/photoup.cab
O16 - DPF: {F138084D-84D7-48CD-BEA8-04772457516E} (VqqSpeedDlProxy Class) - http://218.85.138.27/vqqsdl1009.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5AB079DC-CAB2-4C5B-A61A-CDF3A9741CB6}: NameServer = 202.103.96.68
O23 - NT 服务: C-DillaCdaC11BA - Macrovision - C:\WINNT\System32\drivers\CDAC11BA.EXE
O23 - NT 服务: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - NT 服务: Norton AntiVirus 自动防护服务 (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - NT 服务: Norton Internet Security Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISSERV.EXE
O23 - NT 服务: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - NT 服务: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - NT 服务: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - NT 服务: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - NT 服务: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - NT 服务: Norton Internet Security Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\SymProxySvc.exe
O23 - NT 服务: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
