我刚买的瑞星，在这http://www.rising.com.cn/2008/onsale/index.htm买和下载的，但安装好了以后，我在桌面上打不开瑞星杀毒，只打得开帐号保险柜，双击杀毒，一定反应都没有，我在另一台电脑上试，另台电脑可以正常使用，真是奇怪了，在我的这台电脑上安装好后，也没叫我注册帐号和ID，怎么双击都没反应，不知道我的电脑哪出错，刚买的全年瑞星啊，不能用真是郁闷，管理员帮我解决下，谢谢



[用户系统信息]Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)

可能瑞星被病毒屏蔽，请按版规发日志

怎么发日志啊!日志是什么啊
!

扫SRENG日志
http://download.kztechs.com/files/sreng2.zip
下载System Repair Engineer
1 解压缩sreng2.zip
2 运行SREng.exe
3 智能扫描=》扫描=》保存报告
4 把报告保存后，直接将日志内容彻底复制到一个空记事本里，然后再保存，就可以以附件的形式发来了。
一定以附件形式发来

[CODE]

2008-01-26,13:52:11

System Repair Engineer 2.5.16.900
Smallfrogs (http://www.KZTechs.com)

Windows XP Professional Service Pack 2 (Build 2600) - 管理权限用户 - 完整功能

以下内容被选中：
    所有的启动项目（包括注册表、启动文件夹、服务等）
    浏览器加载项
    正在运行的进程（包括进程模块信息）
    文件关联
    Winsock 提供者
    Autorun.inf
    HOSTS 文件
    进程特权扫描


启动项目
注册表
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    <ctfmon.exe><C:\WINDOWS\system32\ctfmon.exe>  [(Verified)]
    <bgswitch><C:\WINDOWS\system32\bgswitch.exe>  []
[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <load><>  [N/A]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    <IMJPMIG8.1><"C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32>  [(Verified)]
    <PHIME2002ASync><C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC>  [(Verified)]
    <PHIME2002A><C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName>  [(Verified)]
    <Soltek><C:\WINDOWS\system32\autorun.exe>  []
    <SoundMan><SOUNDMAN.EXE>  [Realtek Semiconductor Corp.]
    <HotCard Scanner Autodetect><C:\Program Files\HotcardSoft\BizCard2.5c\BCRAutoDetect.exe>  [N/A]
    <RavTask><"C:\Program Files\Rising\Rav\RavTask.exe" -system>  [(Verified)Beijing Rising Science and Technology Corporation Limited]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <shell><Explorer.exe>  [(Verified)Microsoft Windows Component Publisher]
    <Userinit><C:\WINDOWS\system32\userinit.exe,>  [(Verified)]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <AppInit_DLLs><>  [N/A]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <UIHost><logonui.exe>  [(Verified)]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
    <{CC3596CB-D6C1-ECA1-AE51-DEEA63F6C21C}><C:\Program Files\Internet Explorer\OnlO0r.dll>  [Microsoft Corporation]
    <{61C1B9CE-1A6F-4994-B4A4-0E7C99AD4C28}><C:\WINDOWS\system32\mndoor0.dll>  []
    <{ABD0935D-B35A-47BD-BA9A-81678DDE74DD}><C:\WINDOWS\system32\qhdoor0.dll>  []
    <{49C496E9-732D-4F5D-BEE9-EC113FAA1C97}><C:\WINDOWS\system32\qzdoor0.dll>  []
    <{C26A8AB5-B935-400C-A152-0488714725B1}><C:\WINDOWS\system32\qsdoor0.dll>  []
    <{32CD708B-60A7-4C00-9377-D73EAA495F0F}><C:\WINDOWS\system32\RavExt.dll>  [(Verified)Beijing Rising Science and Technology Corporation Limited]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\>{26923b43-4d38-484f-9b9e-de460746276c}]
    <Internet Explorer><%systemroot%\system32\shmgrate.exe OCInstallUserConfigIE>  [N/A]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}]
    <Outlook Express><%systemroot%\system32\shmgrate.exe OCInstallUserConfigOE>  [N/A]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{2C7339CF-2B09-4501-B3F3-F3508C9228ED}]
    <Themes Setup><%SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll>  [N/A]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}]
    <Microsoft Outlook Express 6><"%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install>  [N/A]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA842-CC51-11CF-AAFA-00AA00B6015B}]
    <NetMeeting 3.01><rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.NT>  []
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{6BF52A52-394A-11d3-B153-00C04F79FAA6}]
    <Microsoft Windows Media Player><rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmp10.inf,PerUserStub>  []
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{7790769C-0471-11d2-AF11-00C04FA35D02}]
    <通讯簿 6><"%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install>  [N/A]

==================================
启动文件夹
[Highlight Zone II]
  <C:\Documents and Settings\All Users\「开始」菜单\程序\启动\Highlight Zone II.lnk --> C:\PROGRA~1\Samsung\HIGHLI~1\HIGHLI~1.EXE [SAMSUNG]><N>
[Microtek 扫描仪探测器]
  <C:\Documents and Settings\All Users\「开始」菜单\程序\启动\Microtek 扫描仪探测器.lnk --> C:\PROGRA~1\Microtek\SCANWI~1\SCANNE~1.EXE []><N>
[QQ游戏启动加速程序]
  <C:\Documents and Settings\Administrator\「开始」菜单\程序\启动\QQ游戏启动加速程序.lnk --> E:\QQGame\Accel.exe [深圳市腾讯计算机系统有限公司]><N>
[腾讯QQ]
  <C:\Documents and Settings\Administrator\「开始」菜单\程序\启动\腾讯QQ.lnk --> E:\QQ\QQ.exe [TENCENT]><N>

==================================
服务
[DCOM Server Process Launcher / DcomLaunch][Running/Auto Start]
  <C:\WINDOWS\system32\svchost -k DcomLaunch-->%SystemRoot%\system32\rpcss.dll><Microsoft Corporation>
[Human Interface Device Access / HidServ][Stopped/Disabled]
  <C:\WINDOWS\System32\svchost.exe -k netsvcs-->%SystemRoot%\System32\hidserv.dll><N/A>
[IPRIP / IPRIP][Running/Auto Start]
  <C:\WINDOWS\System32\svchost.exe -k netsvcs-->C:\WINDOWS\system32\svchost.dll><N/A>
[Microsoft Visual C++ / Oicq][Running/Auto Start]
  <C:\WINDOWS\System32\svchost.exe -k Oicq-->C:\WINDOWS\system32\KhflgRUBNx.dll><N/A>
[Remote Procedure Call (RPC) / RpcSs][Running/Auto Start]
  <C:\WINDOWS\system32\svchost -k rpcss-->%SystemRoot%\system32\rpcss.dll><>
[Rising Process Communication Center / RsCCenter][Running/Auto Start]
  <"C:\Program Files\Rising\Rav\CCenter.exe"><Beijing Rising Technology Co., Ltd.>
[Rising RealTime Monitor / RsRavMon][Stopped/Auto Start]
  <"C:\PROGRAM FILES\RISING\RAV\Ravmond.exe"><Beijing Rising Technology Co., Ltd.>
[Terminal Services / TermService][Running/Manual Start]
  <C:\WINDOWS\System32\svchost -k DComLaunch-->%SystemRoot%\System32\termsrv.dll><Microsoft Corporation>
[Windows User Mode Driver Framework / UMWdf][Running/Auto Start]
  <C:\WINDOWS\system32\wdfmgr.exe><Microsoft Corporation>
[Windows Media Connect Service / WMConnectCDS][Stopped/Manual Start]
  <C:\Program Files\Windows Media Connect 2\wmccds.exe><Microsoft Corporation>
[Y_Server / Y_Server][Stopped/Auto Start]
  <C:\WINDOWS\Y_Server.exe><N/A>

==================================

驱动程序
[Service for Realtek AC97 Audio (WDM) / ALCXWDM][Running/Manual Start]
  <system32\drivers\ALCXWDM.SYS><Realtek Semiconductor Corp.>
[D-Link DFE-530TX PCI Fast Ethernet Adapter Driver Service / FETNDISB][Running/Manual Start]
  <system32\DRIVERS\dlkfet5b.sys><D-Link>
[hardlock / hardlock][Running/Auto Start]
  <\??\C:\WINDOWS\system32\drivers\hardlock.sys><Aladdin Knowledge Systems>
[Haspnt / Haspnt][Running/Auto Start]
  <\??\C:\WINDOWS\system32\drivers\Haspnt.sys><Aladdin Knowledge Systems>
[HookCont / HookCont][Running/System Start]
  <\SystemRoot\system32\drivers\HookCont.sys><Beijing Rising Technology Co., Ltd>
[HookNtos / HookNtos][Running/System Start]
  <\SystemRoot\system32\drivers\HookNtos.sys><Beijing Rising Technology Co., Ltd>
[HookReg / HookReg][Running/System Start]
  <\SystemRoot\system32\drivers\HookReg.sys><Beijing Rising Technology Co., Ltd>
[HookSys / HookSys][Running/System Start]
  <\SystemRoot\system32\drivers\HookSys.sys><Beijing Rising Technology Co., Ltd>
[Netgroup Packet Filter / NPF][Stopped/Manual Start]
  <system32\drivers\npf.sys><CACE Technologies>
[nv / nv][Running/Manual Start]
  <system32\DRIVERS\nv4_mini.sys><NVIDIA Corporation>
[Direct Parallel Link Driver / Ptilink][Running/Manual Start]
  <system32\DRIVERS\ptilink.sys><Parallel Technologies, Inc.>
[RsNTGDI / RsNTGDI][Running/Boot Start]
  <\SystemRoot\system32\Drivers\RsNTGdi.sys><Beijing Rising Technology Co., Ltd.>
[Secdrv / Secdrv][Stopped/Manual Start]
  <system32\DRIVERS\secdrv.sys><Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K.>
[Sydex Diskette Driver / SydexFDD][Running/Manual Start]
  <\SystemRoot\System32\drivers\sydexfdd.sys><Windows (R) 2000 DDK provider>
[TesSafe / TesSafe][Stopped/Manual Start]
  <\??\C:\WINDOWS\system32\TesSafe.sys><TENCENT>
[WINIO / WINIO][Stopped/Manual Start]
  <\??\H:\DRIVER\Audio\winio.sys><N/A>

==================================
浏览器加载项
[AcroIEHlprObj Class]
  {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} <C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx, >
[FGCatchUrl]
  {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} <F:\工具\jccatch.dll, www.flashget.com>
[DragSearch BHO]
  {62EED7C6-9F02-42f9-B634-98E2899E147B} <C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\YDRAGS~1.DLL, N/A>
[]
  {C2626E66-D21B-E628-C1DF-1DACCFA36ED2} <C:\Program Files\Common Files\fjOs0r.dll, Microsoft Corporation>
[番茄花园]
  {6096E38F-5AC1-4391-8EC4-75DFA92FB32F} <http://www.tomatolei.com, N/A>
[易趣购物]
  {BE9C13C3-9E46-4db1-BC05-BD8DA44599F2} <http://adfarm.mediaplex.com/ad/ck/4080-22910-9640-151?cn=song;icon;hp&mpro=http://www.ebay.com.cn, N/A>
[AcroIEHlprObj Class]
  {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} <C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx, >
[Windows Media Player]
  {22D6F312-B0F6-11D0-94AB-0080C74C7E95} <C:\WINDOWS\system32\wmpdxm.dll, Microsoft Corporation>
[HTML Document]
  {25336920-03F9-11CF-8FD0-00AA00686F13} <%SystemRoot%\system32\mshtml.dll, N/A>
[DHTML Edit Control Safe for Scripting for IE5]
  {2D360201-FFF5-11D1-8D03-00A0C959BC0A} <C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx, Microsoft Corporation>
[FGCatchUrl]
  {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} <F:\工具\jccatch.dll, www.flashget.com>
[Tabular Data Control]
  {333C7BC4-460F-11D0-BC04-0080C7055A83} <C:\WINDOWS\system32\tdc.ocx, Microsoft Corporation>
[XML Document]
  {48123BC4-99D9-11D1-A6B3-00C04FD91555} <C:\WINDOWS\system32\msxml3.dll, Microsoft Corporation>
[DragSearch BHO]
  {62EED7C6-9F02-42F9-B634-98E2899E147B} <C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\YDRAGS~1.DLL, N/A>
[WUWebControl Class]
  {6414512B-B978-451D-A0D8-FCFDF33E833C} <C:\WINDOWS\system32\wuweb.dll, Microsoft Corporation>
[StormPlayer Object]
  {6BE52E1D-E586-474F-A6E2-1A85A9B4D9FB} <F:\工具\StormII\mps.dll, Biejing Baofeng Inc.>
[Windows Media Player]
  {6BF52A52-394A-11D3-B153-00C04F79FAA6} <C:\WINDOWS\system32\wmp.dll, Microsoft Corporation>
[Microsoft Web 浏览器]
  {8856F961-340A-11D0-A96B-00C04FD705A2} <C:\WINDOWS\system32\shdocvw.dll, Microsoft Corporation>
[WebVGPlayer Class]
  {AA899B43-24BD-4B6B-BBD0-45557D8D11E0} <C:\Program Files\VIEWGOOD\WebPlayer\VGPlayer.dll, >
[Microsoft Scriptlet Component]
  {AE24FDAE-03C6-11D1-8B76-0080C744F389} <C:\WINDOWS\system32\mshtml.dll, Microsoft Corporation>
[SearchAssistantOC]
  {B45FF030-4447-11D2-85DE-00C04FA35C89} <%SystemRoot%\system32\shdocvw.dll, N/A>
[RDS.DataSpace]
  {BD96C556-65A3-11D0-983A-00C04FC29E36} <C:\Program Files\Common Files\System\msadc\msadco.dll, Microsoft Corporation>
[]
  {C2626E66-D21B-E628-C1DF-1DACCFA36ED2} <C:\Program Files\Common Files\fjOs0r.dll, Microsoft Corporation>
[RealPlayer G2 Control]
  {CFCDAA03-8BE4-11CF-B84B-0020AFBBCCFA} <C:\WINDOWS\system32\rmoc3260.dll, RealNetworks, Inc.>
[Shockwave Flash Object]
  {D27CDB6E-AE6D-11CF-96B8-444553540000} <C:\WINDOWS\system32\macromed\flash\flash.ocx, Macromedia, Inc.>
[FGCatchUrl]
  {FB5DA724-162B-11D3-8B9B-AA70B4B0B524} <F:\工具\jccatch.dll, www.flashget.com>
[&使用快车(FlashGet)下载]
  <F:\工具\jc_link.htm, N/A>
[&使用快车(FlashGet)下载全部链接]
  <F:\工具\jc_all.htm, N/A>
[添加到QQ表情]
  <E:\QQ\AddEmotion.htm, N/A>

==================================
正在运行的进程
[PID: 588 / SYSTEM][\SystemRoot\System32\smss.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 652 / SYSTEM][\??\C:\WINDOWS\system32\csrss.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 676 / SYSTEM][\??\C:\WINDOWS\system32\winlogon.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\uxtheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]
    [C:\WINDOWS\system32\msacm32.drv]  [Microsoft Corporation, 5.1.2600.0 (xpclient.010817-1148)]
[PID: 720 / SYSTEM][C:\WINDOWS\system32\services.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\UxTheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]
[PID: 732 / SYSTEM][C:\WINDOWS\system32\lsass.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\UxTheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]
[PID: 900 / SYSTEM][C:\WINDOWS\system32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\UxTheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]
[PID: 976 / NETWORK SERVICE][C:\WINDOWS\system32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\UxTheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]
[PID: 1072 / SYSTEM][C:\Program Files\Rising\Rav\CCenter.exe]  [Beijing Rising Technology Co., Ltd., 20.0.0.28]
    [C:\WINDOWS\system32\uxtheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]
[PID: 1088 / SYSTEM][C:\WINDOWS\System32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\System32\UxTheme.dll]  [Microsoft Corporation, 6.00.2900.2523 (xpsp.040919-1030)]

Q

老病毒了。
先到http://www.arswp.com/下载WINDOWS清理助手（解压缩或安装），然后进入安全模式用瑞星杀软安全模式下全盘杀毒，灭掉鸽子，接着运行WINDOWS清理助手。

手工杀毒的话，以下可借鉴：

问题注册表
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    <Soltek><C:\WINDOWS\system32\autorun.exe>  []
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
    <{CC3596CB-D6C1-ECA1-AE51-DEEA63F6C21C}><C:\Program Files\Internet Explorer\OnlO0r.dll>  [Microsoft Corporation]
    <{61C1B9CE-1A6F-4994-B4A4-0E7C99AD4C28}><C:\WINDOWS\system32\mndoor0.dll>  []
    <{ABD0935D-B35A-47BD-BA9A-81678DDE74DD}><C:\WINDOWS\system32\qhdoor0.dll>  []
    <{49C496E9-732D-4F5D-BEE9-EC113FAA1C97}><C:\WINDOWS\system32\qzdoor0.dll>  []
    <{C26A8AB5-B935-400C-A152-0488714725B1}><C:\WINDOWS\system32\qsdoor0.dll>  []

问题服务
[IPRIP / IPRIP][Running/Auto Start]
  <C:\WINDOWS\System32\svchost.exe -k netsvcs-->C:\WINDOWS\system32\svchost.dll><N/A>
[Microsoft Visual C++ / Oicq][Running/Auto Start]
  <C:\WINDOWS\System32\svchost.exe -k Oicq-->C:\WINDOWS\system32\KhflgRUBNx.dll><N/A>
[Y_Server / Y_Server][Stopped/Auto Start]
  <C:\WINDOWS\Y_Server.exe><N/A>

问题浏览器加载项
[]
{C2626E66-D21B-E628-C1DF-1DACCFA36ED2} <C:\Program Files\Common Files\fjOs0r.dll, Microsoft Corporation>


问题文件
C:\WINDOWS\system32\mndoor0.dll
C:\WINDOWS\system32\qhdoor0.dll
C:\WINDOWS\system32\qzdoor0.dll
C:\WINDOWS\system32\qsdoor0.dll
c:\windows\system32\svchost.dll
c:\windows\system32\khflgrubnx.dll
C:\WINDOWS\Y_Server.exe
C:\WINDOWS\system32\autorun.exe
C:\Program Files\Internet Explorer\OnlO0r.dll
C:\Program Files\Common Files\fjOs0r.dll