已经问过多次,也打客服电话多次,问题并没有得到任何有效的解决.现将大致情况列出:
1.只升级病毒库并不会死机,只有在瑞星监控有退出的那种升级才会死.升完没有马上死,先会在托盘出现绿伞,过几秒才变成黄伞,此时为死机之时,此时挽救的唯一办法就是按主机的复位健,重启后一切正常.
2.我的其它防护软件为:天网防火墙,瑞星卡卡,360安全卫士.(注意,我没有使用瑞星的防火墙.)我升级的时候总是把所有程序都退出,包括以上三个程序,升级为手动,大部分时候是在开机的第一时间升级,也就是说,在没有运行其它任何程序前升级,但照样死机.
3.我的瑞星杀毒软件为下载版,手机注册获得ID号,每天都升级,实时开着所有监控,三天两头都按客服说的"全盘杀毒",并且没有查出病毒,而且没有中毒史.
4.客服曾经叫我从添加删除程序里面进行修复,照做了,问题依旧.到后来硬盘升级,换了块新的硬盘,重装了系统,重装了瑞星,问题依旧.
5.XP为与N多同事共用一套正版(SP2),系统自动更新,会第一时间自动打上所有适用的补丁.
6.CPU为AMD AM2 3800+双核65W版,0.09um生产工艺；主板技嘉GA-M55S-S3；显卡讯景 7300GT(T73E-NAD5)；内存两条海盗船 VS512MB667D2；硬盘希捷 酷鱼7200.10/ST3160815AS。
7.附件是用瑞星卡卡扫描的日志.
8.若还需要提供本机信息,随时奉上,只要问题可以得到解决.

这个是用SREng扫描的系统日志,希望对解决问题有帮助

SREngLOG贴不上来,以下直列出来

2007-07-20,13:36:28

System Repair Engineer 2.3.13.690
Smallfrogs (http://www.KZTechs.com)

Windows XP Professional Service Pack 2 (Build 2600)
- 管理权限用户 - 完整功能

以下内容被选中：
    所有的启动项目（包括注册表、启动文件夹、服务等）
    浏览器加载项
    正在运行的进程（包括进程模块信息）
    文件关联
    Winsock 提供者
    Autorun.inf
    HOSTS 文件


启动项目
注册表
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    <ctfmon.exe><C:\WINDOWS\system32\ctfmon.exe>  [(Verified)Microsoft Corporation]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    <NvCplDaemon><:RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup>  [(Verified)NVIDIA Corporation]
    <NvMediaCenter><:RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit>  [(Verified)NVIDIA Corporation]
    <SKYNET Personal FireWall><C:\PROGRA~1\SkyNet\Firewall\pfw.exe>  [广州众达天网技术有限公司]
    <runeip><"C:\Program Files\Rising\AntiSpyware\runiep.exe" /startup>  [Beijing Rising Technology Co., Ltd.]
    <RavTask><"C:\Program Files\Rising\Rav\RavTask.exe" -system>  [Beijing Rising Technology Co., Ltd.]
    <360Safetray><C:\Program Files\360safe\safemon\360Tray.exe /start>  [奇虎网]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <shell><Explorer.exe>  [(Verified)Microsoft Corporation]
    <Userinit><C:\WINDOWS\system32\userinit.exe,>  [(Verified)Microsoft Corporation]
    <UIHost><logonui.exe>  [(Verified)Microsoft Corporation]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
    <{32CD708B-60A7-4C00-9377-D73EAA495F0F}><C:\WINDOWS\system32\RavExt.dll>  [Beijing Rising Technology Co., Ltd.]
    <{AC2DC2EF-5165-40A3-8CDF-41DCA1B0901A}><C:\WINDOWS\system32\shlhook.dll>  [Beijing Rising Technology Co., Ltd.]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
    <WPDShServiceObj><C:\WINDOWS\system32\WPDShServiceObj.dll>  [(Verified)Microsoft Corporation]

==================================
启动文件夹
N/A

==================================
服务
[Adobe LM Service / Adobe LM Service][Stopped/Manual Start]
  <"C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe"><Adobe Systems>
[Human Interface Device Access / HidServ][Stopped/Disabled]
  <C:\WINDOWS\System32\svchost.exe -k netsvcs-->%SystemRoot%\System32\hidserv.dll><N/A>
[NVIDIA Display Driver Service / NVSvc][Running/Auto Start]
  <C:\WINDOWS\system32\nvsvc32.exe><NVIDIA Corporation>
[Rising Process Communication Center / RsCCenter][Running/Auto Start]
  <"C:\Program Files\Rising\Rav\CCenter.exe"><Beijing Rising Technology Co., Ltd.>
[Rising RealTime Monitor / RsRavMon][Running/Auto Start]
  <"C:\PROGRAM FILES\RISING\RAV\Ravmond.exe"><Beijing Rising Technology Co., Ltd.>

==================================
驱动程序
[BaseTDI / BaseTDI][Running/Auto Start]
  <\??\C:\WINDOWS\system32\drivers\basetdi.sys><Beijing Rising Technology Co., Ltd.>
[Creative SBLive! Gameport / ctljystk][Running/Manual Start]
  <system32\DRIVERS\ctljystk.sys><Creative Technology Ltd.>
[Creative SB Live! Basic (WDM) / emu10k][Running/Manual Start]
  <system32\drivers\emu10k1b.sys><Creative Technology Ltd.>
[ExpScaner / ExpScaner][Running/Auto Start]
  <\??\C:\PROGRAM FILES\RISING\RAV\ExpScan.sys><>
[Microsoft 用于 High Definition Audio 的 UAA 总线驱动程序 / HDAudBus][Running/Manual Start]
  <system32\DRIVERS\HDAudBus.sys><Windows (R) Server 2003 DDK provider>
[HookCont / HookCont][Running/Auto Start]
  <\??\C:\PROGRAM FILES\RISING\RAV\HOOKCONT.sys><Rising>
[HookReg / HookReg][Running/Auto Start]
  <\??\C:\PROGRAM FILES\RISING\RAV\HookReg.sys><>
[HookSys / HookSys][Running/Auto Start]
  <\??\C:\PROGRAM FILES\RISING\RAV\HookSys.sys><Rising>
[Service for Realtek HD Audio (WDM) / IntcAzAudAddService][Running/Manual Start]
  <system32\drivers\RtkHDAud.sys><Realtek Semiconductor Corp.>
[MEMSCAN / MEMSCAN][Running/Auto Start]
  <\??\C:\PROGRAM FILES\RISING\RAV\MEMSCAN.sys><瑞星软件有限公司>
[nv / nv][Running/Manual Start]
  <system32\DRIVERS\nv4_mini.sys><NVIDIA Corporation>
[NVIDIA nForce Networking Controller Driver / NVENETFD][Running/Manual Start]
  <system32\DRIVERS\NVENETFD.sys><NVIDIA Corporation>
[NVIDIA Network Bus Enumerator / nvnetbus][Running/Manual Start]
  <system32\DRIVERS\nvnetbus.sys><NVIDIA Corporation>
[Direct Parallel Link Driver / Ptilink][Running/Manual Start]
  <system32\DRIVERS\ptilink.sys><Parallel Technologies, Inc.>
[RsAntiSpyware / RsAntiSpyware][Running/Boot Start]
  <\SystemRoot\system32\drivers\RsBoot.sys><Beijing Rising Technology Co., Ltd.>
[RsNTGDI / RsNTGDI][Running/Boot Start]
  <\SystemRoot\system32\Drivers\RsNTGdi.sys><Beijing Rising Technology Co., Ltd.>
[RSPPSYS / RSPPSYS][Running/Auto Start]
  <\??\C:\PROGRAM FILES\RISING\RAV\RSPPSYS.sys><Rising>
[Secdrv / Secdrv][Stopped/Manual Start]
  <system32\DRIVERS\secdrv.sys><N/A>
[SKNFW / SKNFW][Running/System Start]
  <\??\C:\WINDOWS\system32\Drivers\SKNFW.sys><N/A>
[SkyProcs / SkyProcs][Running/Manual Start]
  <\??\C:\PROGRA~1\SkyNet\Firewall\SkyProcs.sys><N/A>
[sptd / sptd][Running/Boot Start]
  <\SystemRoot\System32\Drivers\sptd.sys><N/A>
[TCP/IP Protocol Driver / Tcpip][Running/System Start]
  <system32\DRIVERS\tcpip.sys><Microsoft Corporation>

==================================
浏览器加载项
[Adobe PDF Reader Link Helper]
  {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} <C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll, Adobe Systems Incorporated>
[FGCatchUrl]
  {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} <C:\Program Files\FlashGet\jccatch.dll, www.flashget.com>
[NavigatMon Class]
  {B69F34DD-F0F9-42DC-9EDD-957187DA688D} <C:\Program Files\360safe\safemon\safemon.dll, >
[FlashGet GetFlash Class]
  {F156768E-81EF-470C-9057-481BA8380DBA} <C:\Program Files\FlashGet\getflash.dll, www.flashget.com>
[卡卡上网安全助手]
  {DB9ECD4F-FB8F-4311-B3CE-90B976C2707C} <C:\WINDOWS\system32\kakatool.dll, Beijing Rising Technology Co., Ltd.>
[Shockwave Flash Object]
  {D27CDB6E-AE6D-11CF-96B8-444553540000} <C:\WINDOWS\system32\Macromed\Flash\Flash9c.ocx, Adobe Systems, Inc.>
[Adobe PDF Reader Link Helper]
  {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} <C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll, Adobe Systems Incorporated>
[Windows Media Player]
  {22D6F312-B0F6-11D0-94AB-0080C74C7E95} <C:\WINDOWS\system32\wmpdxm.dll, Microsoft Corporation>
[HTML Document]
  {25336920-03F9-11CF-8FD0-00AA00686F13} <%SystemRoot%\system32\mshtml.dll, N/A>
[DHTML Edit Control Safe for Scripting for IE5]
  {2D360201-FFF5-11D1-8D03-00A0C959BC0A} <C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx, Microsoft Corporation>
[FGCatchUrl]
  {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} <C:\Program Files\FlashGet\jccatch.dll, www.flashget.com>
[XML Document]
  {48123BC4-99D9-11D1-A6B3-00C04FD91555} <%SystemRoot%\system32\msxml3.dll, N/A>
[HHCtrl Object]
  {52A2AAAE-085D-4187-97EA-8C30DB990436} <C:\WINDOWS\system32\HHCtrl.ocx, Microsoft Corporation>
[Shell Name Space]
  {55136805-B2DE-11D1-B9F2-00A0C98BC547} <%SystemRoot%\system32\shdocvw.dll, N/A>
[WUWebControl Class]
  {6414512B-B978-451D-A0D8-FCFDF33E833C} <C:\WINDOWS\system32\wuweb.dll, Microsoft Corporation>
[Windows Media Player]
  {6BF52A52-394A-11D3-B153-00C04F79FAA6} <C:\WINDOWS\system32\wmp.dll, Microsoft Corporation>
[360SafeLive]
  {87515F61-A66C-4319-A0E0-D416CB8059E3} <C:\Program Files\360safe\live.dll, 360safe.com>
[Microsoft Web 浏览器]
  {8856F961-340A-11D0-A96B-00C04FD705A2} <C:\WINDOWS\system32\shdocvw.dll, Microsoft Corporation>
[Microsoft Scriptlet Component]
  {AE24FDAE-03C6-11D1-8B76-0080C744F389} <C:\WINDOWS\system32\mshtml.dll, Microsoft Corporation>
[SearchAssistantOC]
  {B45FF030-4447-11D2-85DE-00C04FA35C89} <%SystemRoot%\system32\shdocvw.dll, N/A>
[NavigatMon Class]
  {B69F34DD-F0F9-42DC-9EDD-957187DA688D} <C:\Program Files\360safe\safemon\safemon.dll, >
[RDS.DataSpace]
  {BD96C556-65A3-11D0-983A-00C04FC29E36} <C:\Program Files\Common Files\system\msadc\msadco.dll, Microsoft Corporation>
[AUDIO__MP3 Moniker Class]
  {CD3AFA76-B84F-48F0-9393-7EDC34128127} <C:\WINDOWS\system32\wmp.dll, Microsoft Corporation>
[Shockwave Flash Object]
  {D27CDB6E-AE6D-11CF-96B8-444553540000} <C:\WINDOWS\system32\Macromed\Flash\Flash9c.ocx, Adobe Systems, Inc.>
[卡卡上网安全助手]
  {DB9ECD4F-FB8F-4311-B3CE-90B976C2707C} <C:\WINDOWS\system32\kakatool.dll, Beijing Rising Technology Co., Ltd.>
[FlashGet GetFlash Class]
  {F156768E-81EF-470C-9057-481BA8380DBA} <C:\Program Files\FlashGet\getflash.dll, www.flashget.com>
[FGAutoLive]
  {F90D830D-C175-4bbe-82C7-FF94669A4C42} <C:\Program Files\FlashGet\fgupdate.dll, www.flashget.com>
[FGCatchUrl]
  {FB5DA724-162B-11D3-8B9B-AA70B4B0B524} <C:\Program Files\FlashGet\jccatch.dll, www.flashget.com>
[&使用快车(FlashGet)下载]
  <C:\Program Files\FlashGet\jc_link.htm, N/A>
[&使用快车(FlashGet)下载全部链接]
  <C:\Program Files\FlashGet\jc_all.htm, N/A>
[添加到QQ表情]
  <d:\Program Files\Tencent\QQ\AddEmotion.htm, N/A>

==================================
正在运行的进程
[PID: 436][\SystemRoot\System32\smss.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 508][\??\C:\WINDOWS\system32\csrss.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 548][\??\C:\WINDOWS\system32\winlogon.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 596][C:\WINDOWS\system32\services.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 608][C:\WINDOWS\system32\lsass.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 768][C:\WINDOWS\system32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 828][C:\WINDOWS\system32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 912][C:\WINDOWS\System32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 1044][C:\WINDOWS\system32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 1136][C:\WINDOWS\system32\svchost.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 1372][C:\WINDOWS\Explorer.EXE]  [Microsoft Corporation, 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\WINDOWS\system32\RavExt.dll]  [Beijing Rising Technology Co., Ltd., 19, 0, 0, 9]
    [C:\WINDOWS\system32\shlhook.dll]  [Beijing Rising Technology Co., Ltd., 4.0.0.7]
    [C:\Program Files\Rising\AntiSpyware\ieprot.dll]  [Beijing Rising Technology Co., Ltd., 1, 0, 0, 10]
    [C:\Program Files\360safe\safemon\safemon.dll]  [, 3, 5, 0, 1001]
    [C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll]  [Adobe Systems, Inc., 8.1.0.0]
    [C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.CHS]  [Adobe Systems, Inc., 8.0.0.0]
    [C:\Program Files\WinRAR\rarext.dll]  [N/A, N/A]
    [C:\Program Files\Rising\Rav\RSCOMMON.DLL]  [Beijing Rising Technology Co., Ltd., 19, 0, 0, 5]
    [C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll]  [Adobe Systems Incorporated, 8.0.0.2006102200]
[PID: 1544][C:\WINDOWS\system32\spoolsv.exe]  [Microsoft Corporation, 5.1.2600.2696 (xpsp_sp2_gdr.050610-1519)]
[PID: 1680][C:\Program Files\Rising\AntiSpyware\runiep.exe]  [Beijing Rising Technology Co., Ltd., 4.0.0.15]
    [C:\Program Files\Rising\AntiSpyware\ieprot.dll]  [Beijing Rising Technology Co., Ltd., 1, 0, 0, 10]
[PID: 1712][C:\Program Files\360safe\safemon\360Tray.exe]  [奇虎网, 3, 5, 2, 1001]
    [C:\Program Files\360safe\safemon\safemon.dll]  [, 3, 5, 0, 1001]
    [C:\Program Files\360safe\safemon\SafeKrnl.dll]  [奇虎网, 3, 5, 0, 1001]
    [C:\Program Files\360safe\AntiAdwa.dll]  [360Safe.com, 3, 5, 1, 1001]
    [C:\Program Files\Rising\AntiSpyware\ieprot.dll]  [Beijing Rising Technology Co., Ltd., 1, 0, 0, 10]
    [C:\Program Files\360safe\live.dll]  [360safe.com, 1, 0, 1, 1017]
[PID: 1752][C:\WINDOWS\system32\ctfmon.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\Program Files\Rising\AntiSpyware\ieprot.dll]  [Beijing Rising Technology Co., Ltd., 1, 0, 0, 10]
[PID: 2012][C:\WINDOWS\system32\nvsvc32.exe]  [NVIDIA Corporation, 6.14.10.9131]
[PID: 1208][C:\Program Files\Internet Explorer\iexplore.exe]  [Microsoft Corporation, 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)]
    [C:\Program Files\360safe\safemon\safemon.dll]  [, 3, 5, 0, 1001]
    [C:\WINDOWS\system32\kakatool.dll]  [Beijing Rising Technology Co., Ltd., 4.0.0.4]
    [C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll]  [Adobe Systems Incorporated, 8.0.0.2006102200]
    [C:\Program Files\FlashGet\jccatch.dll]  [www.flashget.com, 1, 8, 4, 1007]
    [C:\Program Files\FlashGet\getflash.dll]  [www.flashget.com, 1, 8, 4, 1003]
    [C:\Program Files\Rising\AntiSpyware\ieprot.dll]  [Beijing Rising Technology Co., Ltd., 1, 0, 0, 10]
    [C:\Program Files\Rising\Rav\RavScrCh.dll]  [Beijing Rising Technology Co., Ltd., 18, 0, 0, 4]
    [C:\WINDOWS\system32\Macromed\Flash\Flash9c.ocx]  [Adobe Systems, Inc., 9,0,45,0]
    [C:\WINDOWS\system32\JPWB.IME]  [长江软件工作室, 4.00.950]
    [C:\WINDOWS\system32\RavExt.dll]  [Beijing Rising Technology Co., Ltd., 19, 0, 0, 9]
    [C:\WINDOWS\system32\shlhook.dll]  [Beijing Rising Technology Co., Ltd., 4.0.0.7]
[PID: 2060][C:\WINDOWS\System32\alg.exe]  [Microsoft Corporation, 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)]
[PID: 3744][H:\安全相关\SREng2.3.13.690\SREng.EXE]  [Smallfrogs Studio, 2.3.13.690]
    [C:\Program Files\360safe\safemon\safemon.dll]  [, 3, 5, 0, 1001]
    [C:\Program Files\Rising\AntiSpyware\ieprot.dll]  [Beijing Rising Technology Co., Ltd., 1, 0, 0, 10]

==================================
文件关联
.TXT  Error. [C:\WINDOWS\notepad.exe %1]
.EXE  OK. ["%1" %*]
.COM  OK. ["%1" %*]
.PIF  OK. ["%1" %*]
.REG  OK. [regedit.exe "%1"]
.BAT  OK. ["%1" %*]
.SCR  OK. ["%1" /S]
.CHM  Error. ["hh.exe" %1]
.HLP  OK. [%SystemRoot%\System32\winhlp32.exe %1]
.INI  Error. [C:\WINDOWS\System32\NOTEPAD.EXE %1]
.INF  OK. [%SystemRoot%\System32\NOTEPAD.EXE %1]
.VBS  OK. [%SystemRoot%\System32\WScript.exe "%1" %*]
.JS  OK. [%SystemRoot%\System32\WScript.exe "%1" %*]
.LNK  OK. [{00021401-0000-0000-C000-000000000046}]

==================================
Winsock 提供者
N/A

==================================
Autorun.inf
N/A

==================================
HOSTS 文件
127.0.0.1      localhost

==================================
API HOOK
N/A

==================================

瑞星没有官方的人在这吗?

依然没有人留意到我的问题

我实在受够了,刚才从19.33升到19.33.02又死了

天网和瑞星有冲突，导致升级死机，卸载天网防火墙即可

请安装瑞星防火墙，保障电脑安全