今天想打开帮助和支持还原系统再检查更新,突然发现双击没反应.
是不是使用兔子以后"帮助和支持"就无法打开,
以前也有使用兔子后无法打开的经验,但原因不明.请教高人.

请教：那些情况会造成帮助和支持无法打开？

开始运行输入services.msc找到Help and Support 启动他 并把启动类型改为自动即可

谢谢newcenturymoon 指教.
不过Help and Support 设置的是自动运行,并已经启动啊.
为什么还是不能打开呢?还有热心人能指教吗?

以下是日志:

启动项目
注册表
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    <ctfmon.exe><C:\WINDOWS\system32\ctfmon.exe>  [Microsoft Corporation]
    <MSMSGS><"C:\Program Files\Messenger\msmsgs.exe" /background>  [Microsoft Corporation]
    <swg><C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.4156\GoogleToolbarNotifier.exe>  [Google Inc.]
[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <load><>  []
    <run><>  []
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    <IMJPMIG8.1><"C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32>  [Microsoft Corporation]
    <PHIME2002ASync><C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC>  [Microsoft Corporation]
    <PHIME2002A><C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName>  [Microsoft Corporation]
    <RfwMain><"C:\Program Files\Rising\Rfw\rfwmain.exe" -Startup>  [Beijing Rising Technology Co., Ltd.]
    <HPDJ Taskbar Utility><C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe>  [HP]
    <delshareC$><net share C$ /del>  []
    <delshareD$><net share D$ /del>  []
    <delshareE$><net share E$ /del>  []
    <delshareF$><net share F$ /del>  []
    <delshareG$><net share G$ /del>  []
    <delshareadmin$><net share admin$ /del>  []
    <delshareIPC$><net share IPC$ /del>  []
    <SoundMan><SOUNDMAN.EXE>  [Realtek Semiconductor Corp.]
    <nwiz><nwiz.exe /install>  []
    <NvMediaCenter><RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit>  [NVIDIA Corporation]
    <NvCplDaemon><RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup>  [NVIDIA Corporation]
    <RavTask><"D:\Program Files\Rising\Rav\RavTask.exe" -system>  [Beijing Rising Technology Co., Ltd.]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <shell><Explorer.exe>  [Microsoft Corporation]
    <Userinit><C:\WINDOWS\system32\userinit.exe,>  [Microsoft Corporation]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    <AppInit_DLLs><>  []
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    <UIHost><logonui.exe>  [Microsoft Corporation]

==================================
启动文件夹
[delshare]
  <C:\Documents and Settings\All Users\「开始」菜单\程序\启动\delshare.bat><N>
[delshare]
  <C:\Documents and Settings\shrg-395-terth\「开始」菜单\程序\启动\delshare.bat><N>

==================================
服务
[NVIDIA Display Driver Service / NVSvc]
  <C:\WINDOWS\system32\nvsvc32.exe><NVIDIA Corporation>
[Rising Proxy  Service / RfwProxySrv]
  <c:\program files\rising\rfw\rfwproxy.exe><Beijing Rising Technology Co., Ltd.>
[Rising Personal Firewall Service / RfwService]
  <c:\program files\rising\rfw\rfwsrv.exe><Beijing Rising Technology Co., Ltd.>
[Rising Process Communication Center / RsCCenter]
  <"D:\Program Files\Rising\Rav\CCenter.exe"><Beijing Rising Technology Co., Ltd.>
[RsRavMon Service / RsRavMon]
  <"D:\Program Files\Rising\Rav\Ravmond.exe"><Beijing Rising Technology Co., Ltd.>

==================================
浏览器加载项
[Google Toolbar Helper]
  {AA58ED58-01DD-4d91-8333-CF10577473F7} <c:\program files\google\googletoolbar1.dll, Google Inc.>
[访问瑞星网站]
  {FF2DE7A6-ECB1-4CBC-9C0E-D92A9E66E444} <http://www.rising.com.cn/?u=RSTB, N/A>
[访问卡卡社区]
  {FF2DE7A6-ECB1-4CBC-9C0E-D92A9E66E445} <http://www.ikaka.com/?u=RSTB, N/A>
[卡卡上网安全助手]
  {DB9ECD4F-FB8F-4311-B3CE-90B976C2707C} <C:\WINDOWS\system32\kakatool.dll, Beijing Rising Technology Co., Ltd.>
[&Google]
  {2318C2B1-4965-11d4-9B18-009027A5CD4F} <c:\program files\google\googletoolbar1.dll, Google Inc.>
[Edit Class]
  {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} <C:\WINDOWS\system32\CMBEdit.dll, >
[CEditCtrl Object]
  {488A4255-3236-44B3-8F27-FA1AECAA8844} <C:\WINDOWS\system32\aliedit\AliEdit.dll, www.alipay.com>
[MSN Photo Upload Tool]
  {4F1E5B1A-2A80-42CA-8532-2D05CB959537} <C:\WINDOWS\Downloaded Program Files\MsnPUpld.dll, Microsoft? Corporation>
[WUWebControl Class]
  {6414512B-B978-451D-A0D8-FCFDF33E833C} <C:\WINDOWS\System32\wuweb.dll, Microsoft Corporation>
[PBBase Class]
  {6677B060-953E-4E0D-8C08-F1E19C70B80F} <C:\WINDOWS\system32\CMBBase.ocx, >
[趋势科技在线扫毒程序]
  {74D05D43-3236-11D4-BDCD-00C04F9A3B61} <, N/A>
[ActiveScan Installer Class]
  {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} <C:\WINDOWS\Downloaded Program Files\asinst.dll, Panda Software>
[DFVSScanFile Control]
  {9BBD100C-E820-4930-9937-E8F3AA40E584} <C:\WINDOWS\system32\dfvs\dfvsol\DFVSSFOL.ocx, >
[Shockwave Flash Object]
  {D27CDB6E-AE6D-11CF-96B8-444553540000} <C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx, Adobe Systems, Inc.>
[vc Control]
  {E689D735-1487-420D-9049-16ED198FE411} <C:\WINDOWS\DOWNLO~1\vco.ocx, >
[safeInput Class]
  {ECCBA953-80E5-11D3-9285-0080ADB811C5} <C:\WINDOWS\Downloaded Program Files\safein.dll, Beijing eChannels Century Technology Co.,Ltd>
[Google Script Object]
  {00EF2092-6AC5-47C0-BD25-CF2D5D657FEB} <c:\program files\google\googletoolbar1.dll, Google Inc.>
[ActiveMovieControl Object]
  {05589FA1-C356-11CE-BF01-00AA0055595A} <C:\WINDOWS\system32\wmpdxm.dll, Microsoft Corporation>
[Web Browser Applet Control]
  {08B0E5C0-4FCB-11CF-AAA5-00401C608501} <C:\WINDOWS\system32\msjava.dll, Microsoft Corporation>
[Edit Class]
  {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} <C:\WINDOWS\system32\CMBEdit.dll, >
[CEnroll Class]
  {127698E4-E730-4E5C-A2B1-21490A70C8A1} <C:\WINDOWS\System32\xenroll.dll, Microsoft Corporation>
[Windows Genuine Advantage]
  {17492023-C23A-453E-A040-C7C580BBF700} <C:\WINDOWS\System32\LegitCheckControl.dll, Microsoft Corporation>
[iTrusPTA Class]
  {1E0DFFCF-27FF-4574-849B-55007349FEDA} <C:\WINDOWS\system32\aliedit\pta.dll, >
[KLeakScan Control]
  {1FFFA3E9-A615-41FA-972D-7DB61F23AE90} <, N/A>
[Windows Media Player]
  {22D6F312-B0F6-11D0-94AB-0080C74C7E95} <C:\WINDOWS\system32\wmpdxm.dll, Microsoft Corporation>
[&Google]
  {2318C2B1-4965-11D4-9B18-009027A5CD4F} <c:\program files\google\googletoolbar1.dll, Google Inc.>
[HTML Document]
  {25336920-03F9-11CF-8FD0-00AA00686F13} <%SystemRoot%\system32\mshtml.dll, N/A>
[DHTML Edit Control Safe for Scripting for IE5]
  {2D360201-FFF5-11D1-8D03-00A0C959BC0A} <C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx, Microsoft Corporation>
[HtmlDlgSafeHelper Class]
  {3050F819-98B5-11CF-BB82-00AA00BDCE0B} <C:\WINDOWS\system32\mshtmled.dll, Microsoft Corporation>
[Tabular Data Control]
  {333C7BC4-460F-11D0-BC04-0080C7055A83} <C:\WINDOWS\System32\tdc.ocx, Microsoft Corporation>
[XML Document]
  {48123BC4-99D9-11D1-A6B3-00C04FD91555} <%SystemRoot%\System32\msxml3.dll, N/A>
[CEditCtrl Object]
  {488A4255-3236-44B3-8F27-FA1AECAA8844} <C:\WINDOWS\system32\aliedit\AliEdit.dll, www.alipay.com>
[Reporte Class]
  {4A2A4430-3967-4461-94C7-BD95C419F3CF} <C:\WINDOWS\system32\ActiveScan\ascontrol.dll, Panda Software>
[MSN Photo Upload Tool]
  {4F1E5B1A-2A80-42CA-8532-2D05CB959537} <C:\WINDOWS\Downloaded Program Files\MsnPUpld.dll, Microsoft? Corporation>
[HHCtrl Object]
  {52A2AAAE-085D-4187-97EA-8C30DB990436} <C:\WINDOWS\system32\hhctrl.ocx, Microsoft Corporation>
[Shell Name Space]
  {55136805-B2DE-11D1-B9F2-00A0C98BC547} <%SystemRoot%\System32\shdocvw.dll, N/A>
[WUWebControl Class]
  {6414512B-B978-451D-A0D8-FCFDF33E833C} <C:\WINDOWS\System32\wuweb.dll, Microsoft Corporation>
[PBBase Class]
  {6677B060-953E-4E0D-8C08-F1E19C70B80F} <C:\WINDOWS\system32\CMBBase.ocx, >
[Windows Media Player]
  {6BF52A52-394A-11D3-B153-00C04F79FAA6} <C:\WINDOWS\system32\wmp.dll, Microsoft Corporation>
[Seleccion Class]
  {6CEC0297-FAFB-41FB-97EA-77E3081B1DFE} <C:\WINDOWS\system32\ActiveScan\ascontrol.dll, Panda Software>
[ControlConexion Class]
  {6FDCDD41-6C97-4A3B-9E6D-0144B66A1CE4} <C:\WINDOWS\system32\ActiveScan\ascontrol.dll, Panda Software>
[趋势科技在线扫毒程序]
  {74D05D43-3236-11D4-BDCD-00C04F9A3B61} <, N/A>
[MediaComm Class]
  {7670648D-461B-42AF-BDFE-46D26AF5EFF2} <D:\Program Files\迅雷\Components\InMedia\MediaAddin07.dll, Thunder Networking Technologies,LTD>
[Microsoft Web 浏览器]
  {8856F961-340A-11D0-A96B-00C04FD705A2} <C:\WINDOWS\System32\shdocvw.dll, Microsoft Corporation>
[Panda ActiveScan]
  {96567F65-E04C-4611-AF29-7CDEA6FA6A84} <C:\WINDOWS\system32\ActiveScan\as.dll, Panda Software>
[ActiveScan Installer Class]
  {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} <C:\WINDOWS\Downloaded Program Files\asinst.dll, Panda Software>
[DFVSScanFile Control]
  {9BBD100C-E820-4930-9937-E8F3AA40E584} <C:\WINDOWS\system32\dfvs\dfvsol\DFVSSFOL.ocx, >
[Submit Class]
  {A3CD7F74-93C9-4BC4-B892-CCDF1514F714} <C:\WINDOWS\Downloaded Program Files\safein.dll, Beijing eChannels Century Technology Co.,Ltd>
[IeCatch2 Class]
  {A5366673-E8CA-11D3-9CD9-0090271D075B} <, N/A>
[photo_uploader Control]
  {A984ED9F-E8DA-44E5-BC18-C14B9ABEF79D} <D:\PROGRA~1\PHOTO_~1\PHOTO_~1.OCX, N/A>
[Google Toolbar Helper]
  {AA58ED58-01DD-4D91-8333-CF10577473F7} <c:\program files\google\googletoolbar1.dll, Google Inc.>
[Microsoft Scriptlet Component]
  {AE24FDAE-03C6-11D1-8B76-0080C744F389} <C:\WINDOWS\system32\mshtml.dll, Microsoft Corporation>

[卡卡上网安全助手]
  {DB9ECD4F-FB8F-4311-B3CE-90B976C2707C} <C:\WINDOWS\system32\kakatool.dll, Beijing Rising Technology Co., Ltd.>
[FlashGet Bar]
  {E0E899AB-F487-11D5-8D29-0050BA6940E3} <, N/A>
[vc Control]
  {E689D735-1487-420D-9049-16ED198FE411} <C:\WINDOWS\DOWNLO~1\vco.ocx, >
[safeInput Class]
  {ECCBA953-80E5-11D3-9285-0080ADB811C5} <C:\WINDOWS\Downloaded Program Files\safein.dll, Beijing eChannels Century Technology Co.,Ltd>
[&使用迅雷下载]
  <D:\Program Files\迅雷\Program\GetUrl.htm, N/A>
[&使用迅雷下载全部链接]
  <D:\Program Files\迅雷\Program\GetAllUrl.htm, N/A>
[上传到QQ网络硬盘]
  <D:\Program Files\QQ2006\AddToNetDisk.htm, N/A>
[添加到QQ自定义面板]
  <D:\Program Files\QQ2006\AddPanel.htm, N/A>
[添加到QQ表情]
  <D:\Program Files\QQ2006\AddEmotion.htm, N/A>
[用QQ彩信发送该图片]
  <D:\Program Files\QQ2006\SendMMS.htm, N/A>

==================================
正在运行的进程
[PID: 456][\SystemRoot\System32\smss.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 504][\??\C:\WINDOWS\system32\csrss.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 528][\??\C:\WINDOWS\system32\winlogon.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 572][C:\WINDOWS\system32\services.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 584][C:\WINDOWS\system32\lsass.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 740][C:\WINDOWS\system32\svchost.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 800][C:\WINDOWS\system32\svchost.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 872][D:\Program Files\Rising\Rav\CCenter.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 3>
[PID: 892][C:\WINDOWS\System32\svchost.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 948][C:\WINDOWS\System32\svchost.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 1072][C:\WINDOWS\System32\svchost.exe]  <Microsoft Corporation><5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)>
[PID: 1084][D:\Program Files\Rising\Rav\Ravmond.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 1, 35>
    [D:\Program Files\Rising\Rav\BWList.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 19>
    [D:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [D:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [D:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [D:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\RsLog.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 20>
    [D:\Program Files\Rising\Rav\HOOKSYS.dll]  <Beijing Rising Technology Co., Ltd.><18, 1, 0, 11>
    [D:\Program Files\Rising\Rav\Scanner.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 32>
    [D:\Program Files\Rising\Rav\libload.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 10>
    [D:\Program Files\Rising\Rav\VirusLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 12>
    [D:\Program Files\Rising\Rav\regmon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 6>
    [D:\Program Files\Rising\Rav\HookWeb.dll]  <rising><18, 0, 0, 2>
    [D:\Program Files\Rising\Rav\MemMon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 10>
    [D:\Program Files\Rising\Rav\expscan.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\mPorts.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 3>
    [D:\Program Files\Rising\Rav\MailMon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [D:\Program Files\Rising\Rav\SpamEng.dll]  <N/A><18, 0, 0, 6>
    [D:\Program Files\Rising\Rav\engine.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 34>
    [D:\Program Files\Rising\Rav\PostTrt.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 17>

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