赶紧救救我吧 - 瑞星卡卡安全论坛bbs.ikaka.com

瑞星卡卡安全论坛个人产品讨论区 瑞星杀毒软件 瑞星杀毒软件2011 赶紧救救我吧

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赶紧救救我吧

本主题由在线技术支持工程师瑞星工程师16 于 2016-2-23 10:19:45 执行合并主题操作

koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:	发表于： 2016-02-01 23:51 \| 只看楼主短消息资料字号：小中大 1楼赶紧救救我吧我下载了瑞星杀毒的离线安装包，也就是“瑞星杀毒软件2011”，但是离线安装时，总是在安装过程总弹出“下载SPAUN”失败，怎么尝试都不行，即便重装系统也没有用，请瑞星大家救救我吧，快急死了！还有，离线安装版有没有V17+这种版本的啊？谢谢万能的大家了！用户系统信息：Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:	分享到：

瑞星工程师16 在线技术支持工程师帖子:9362 注册: 2008-09-08 来自:	发表于： 2016-02-02 12:51 \| 短消息资料字号：小中大 2楼回复：赶紧救救我吧请提供报错截图看看。 V17没有离线安装包，您可以在能上网的机器上，安装V17，将病毒库升级到最新版，然后关闭自我保护，把rav安装目录下virlib文件夹中的文件拷贝过去，再重启电脑试试。
瑞星工程师16 在线技术支持工程师帖子:9362 注册: 2008-09-08 来自:

koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:	发表于： 2016-02-14 19:37 \| 只看楼主短消息资料字号：小中大 3楼回复：赶紧救救我吧这是报错的记录文件。 [2016-01-24][09:35:51:156][2024][3692]: [DETAIL]Setup.exe Begin---------------------------------- [2016-01-24][09:35:51:203][2024][3692]: [DETAIL]C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\setup.exe [2016-01-24][09:35:51:234][2024][2364]: [ACTION]rsd_r_info fail [2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Execute langsel.exe [2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread CreateProcess begin dwSessionID = 0! [2016-01-24][09:35:51:343][2024][3692]: [DETAIL]GetLogonUserToken(0) [2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread GetPidByName dwPID = 2004 , name=Explorer.exe! [2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Explorer is running... [2016-01-24][09:35:51:359][2024][3692]: [ACTION]WinSessionThread CreateProcess SetTokenInformation return value:4 [2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess pid = 2408, CreateProcessAsUser err = 0 ! [2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess ret = 320 end ! [2016-01-24][09:35:54:906][2024][3692]: [DETAIL]CheckCanRunning... [2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000 [2016-01-24][09:35:54:984][2024][3692]: [DETAIL]Create Temp Cfg From C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\license\12345678.000 to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV.cfg [2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000 [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]CRsSetupClass::Initialize... [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]Component Root: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]SetMonFilter(1)... [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]No Mon Installed... [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]InitCommunication... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitCommunication Successfully... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage Successfully... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::CanInstall... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]szIEVer Version = 8.0.6001.18702 [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]IE Version = 8 [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::PreRunning... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::PreUIShow... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:59:296][2024][3772]: [DETAIL]RunFirstInstall, AfterReboot: 0 [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:734][2024][3772]: [DETAIL]Down Load SPANUP To Path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV_DL [2016-01-24][09:35:59:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640 [2016-01-24][09:36:00:250][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640 [2016-01-24][09:36:00:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640 [2016-01-24][09:36:05:750][2024][3772]: [ALERT]CheckComponentList Failed! Error Code: 0x80000028
koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:

koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:	发表于： 2016-02-21 22:26 \| 只看楼主短消息资料字号：小中大 4楼谁能来救救我啊！千恩万谢了！赶紧救救我吧我下载了瑞星杀毒的离线安装包，也就是“瑞星杀毒软件2011”，但是离线安装时，总是在安装过程总弹出“下载SPAUN”失败，怎么尝试都不行，即便重装系统也没有用，请瑞星大家救救我吧，快急死了！还有，离线安装版有没有V17+这种版本的啊？谢谢万能的大家了！这是报错的记录文件： [2016-01-24][09:35:51:156][2024][3692]: [DETAIL]Setup.exe Begin---------------------------------- [2016-01-24][09:35:51:203][2024][3692]: [DETAIL]C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\setup.exe [2016-01-24][09:35:51:234][2024][2364]: [ACTION]rsd_r_info fail [2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Execute langsel.exe [2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread CreateProcess begin dwSessionID = 0! [2016-01-24][09:35:51:343][2024][3692]: [DETAIL]GetLogonUserToken(0) [2016-01-24][09:35:51:343][2024][3692]: [DETAIL] WinSessionThread GetPidByName dwPID = 2004 , name=Explorer.exe! [2016-01-24][09:35:51:343][2024][3692]: [DETAIL]Explorer is running... [2016-01-24][09:35:51:359][2024][3692]: [ACTION]WinSessionThread CreateProcess SetTokenInformation return value:4 [2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess pid = 2408, CreateProcessAsUser err = 0 ! [2016-01-24][09:35:51:375][2024][3692]: [DETAIL] WinSessionThread CreateProcess ret = 320 end ! [2016-01-24][09:35:54:906][2024][3692]: [DETAIL]CheckCanRunning... [2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000 [2016-01-24][09:35:54:984][2024][3692]: [DETAIL]Create Temp Cfg From C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp\license\12345678.000 to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV.cfg [2016-01-24][09:35:54:984][2024][3692]: [ACTION][INF]CRsConfigBase::InitializeRsConfig: GetPath(PathSize=2),Result=0x00000000 [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]CRsSetupClass::Initialize... [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]Component Root: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RsdSfxTmp [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]SetMonFilter(1)... [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]No Mon Installed... [2016-01-24][09:35:55:015][2024][3692]: [DETAIL]InitCommunication... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitCommunication Successfully... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]InitLanguage Successfully... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::CanInstall... [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]szIEVer Version = 8.0.6001.18702 [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]IE Version = 8 [2016-01-24][09:35:55:031][2024][3692]: [DETAIL]CRsSetupClass::PreRunning... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::PreUIShow... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:55:046][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:56:015][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:093][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:140][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:265][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:312][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Initialize... [2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::CanInstall... [2016-01-24][09:35:57:375][2024][3692]: [DETAIL]CMergeXMLClass::Uninitialize... [2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:58:078][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:58:687][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:59:281][2024][3692]: [DETAIL]CRsSetupClass::QueryNext... [2016-01-24][09:35:59:296][2024][3772]: [DETAIL]RunFirstInstall, AfterReboot: 0 [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:468][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64DisableWow64FsRedirection) Failed! [2016-01-24][09:35:59:687][2024][3772]: [ALERT]GetProcAddress(Wow64RevertWow64FsRedirection) Failed! [2016-01-24][09:35:59:734][2024][3772]: [DETAIL]Down Load SPANUP To Path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RAV_DL [2016-01-24][09:35:59:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640 [2016-01-24][09:36:00:250][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640 [2016-01-24][09:36:00:750][2024][3772]: [ALERT]Failed to download http://rsup10.rising.com.cn/rs2011/RsPcVer11.xml. ErrCode = 12007; hr = -2147483640 [2016-01-24][09:36:05:750][2024][3772]: [ALERT]CheckComponentList Failed! Error Code: 0x80000028 用户系统信息：Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:

瑞星工程师16 在线技术支持工程师帖子:9362 注册: 2008-09-08 来自:	发表于： 2016-02-23 10:20 \| 短消息资料字号：小中大 5楼回复：赶紧救救我吧之前是否安装过瑞星杀毒软件？是否已经卸载干净，并删除残余文件？如果方便，请将您的QQ通过短消息发来，工程师会尽快与您联系的。
瑞星工程师16 在线技术支持工程师帖子:9362 注册: 2008-09-08 来自:

koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:	发表于： 2016-02-23 12:01 \| 只看楼主短消息资料字号：小中大 6楼回复：赶紧救救我吧我的QQ是398350968
koko366 初生襁褓狮帖子:4 注册: 2016-02-01 来自:

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