早上一上班开机能上网，于是我在开机升级杀毒软件的期间去打扫卫生，等我打扫完卫生后发现又不能上网了，我就扫描了一下日志，然后检查了猫和路由器都很正常，而且我的同事的电脑也能上。郁闷，在运行了输入了ping 202......等显示是：general 错误的意思，没办法只好还原系统了！还原后有个错误报告给我：
C：/WINDOWS/Minidump/mini082806-01.dmp
C:/DOCUME~1/huaneng/locals~1/temp/wer7.tmp.diroo/sysdata.xml

还有一个问题是“我的文档”里老是有个文件夹“MY QQ ？？”？？是个什么字母不记得了！又是空的，我每次删除后又会蹦出来
我的问题比较烦琐，希望你们耐性帮我看看

都干吗去了，不回我的求助！斑竹，你们是不是形同虚设啊

正在运行的进程
[PID: 432][\SystemRoot\System32\smss.exe]  <Microsoft Corporation><5.1.2600.1106 (xpsp1.020828-1920)>
[PID: 496][\??\C:\WINDOWS\system32\csrss.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
[PID: 520][\??\C:\WINDOWS\system32\winlogon.exe]  <Microsoft Corporation><5.1.2600.1106 (xpsp1.020828-1920)>
    [C:\WINDOWS\system32\Ati2evxx.dll]  <ATI Technologies Inc.><6.14.10.4113>
[PID: 564][C:\WINDOWS\system32\services.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
[PID: 576][C:\WINDOWS\system32\lsass.exe]  <Microsoft Corporation><5.1.2600.1106 (xpsp1.020828-1920)>
[PID: 736][C:\WINDOWS\System32\Ati2evxx.exe]  <ATI Technologies Inc.><6.14.10.4113>
    [C:\WINDOWS\System32\Ati2edxx.dll]  <ATI Technologies, Inc.><6, 14, 10, 2496>
[PID: 784][C:\WINDOWS\system32\svchost.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
[PID: 872][D:\Program Files\Rising\Rav\CCenter.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 3>
[PID: 888][C:\WINDOWS\System32\svchost.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
[PID: 1144][C:\WINDOWS\system32\Ati2evxx.exe]  <ATI Technologies Inc.><6.14.10.4113>
    [C:\WINDOWS\system32\Ati2edxx.dll]  <ATI Technologies, Inc.><6, 14, 10, 2496>
[PID: 1208][C:\WINDOWS\System32\svchost.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
[PID: 1236][C:\WINDOWS\Explorer.EXE]  <Microsoft Corporation><6.00.2800.1106 (xpsp1.020828-1920)>
    [C:\WINDOWS\system32\RavExt.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 21>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
    [C:\Program Files\WinRAR\rarext.dll]  <N/A><N/A>
    [C:\Program Files\7-Zip\7-zipn.dll]  <Igor Pavlov><4, 20, 0, 0>
    [D:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
[PID: 1272][C:\WINDOWS\System32\svchost.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
[PID: 1300][D:\Program Files\Rising\Rav\Ravmond.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 1, 35>
    [D:\Program Files\Rising\Rav\BWList.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 19>
    [D:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [D:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [D:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [D:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\RsLog.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 20>
    [D:\Program Files\Rising\Rav\HOOKSYS.dll]  <Beijing Rising Technology Co., Ltd.><18, 1, 0, 11>
    [D:\Program Files\Rising\Rav\Scanner.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 32>
    [D:\Program Files\Rising\Rav\libload.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 10>
    [D:\Program Files\Rising\Rav\VirusLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 12>
    [D:\Program Files\Rising\Rav\regmon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 6>
    [D:\Program Files\Rising\Rav\HookWeb.dll]  <rising><18, 0, 0, 2>
    [D:\Program Files\Rising\Rav\MemMon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 10>
    [D:\Program Files\Rising\Rav\expscan.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\mPorts.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 3>
    [D:\Program Files\Rising\Rav\MailMon.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [D:\Program Files\Rising\Rav\SpamEng.dll]  <N/A><18, 0, 0, 6>
    [D:\Program Files\Rising\Rav\engine.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 34>
    [D:\Program Files\Rising\Rav\PostTrt.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 15>
    [D:\Program Files\Rising\Rav\UnExe.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [D:\Program Files\Rising\Rav\ScanExec.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [D:\Program Files\Rising\Rav\ScanEx.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 20>
    [D:\Program Files\Rising\Rav\RSUnpack.dll]  <Beijing Rising Technology Co., Ltd.><1, 0, 0, 13>
    [D:\Program Files\Rising\Rav\NvFile.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 7>
    [D:\Program Files\Rising\Rav\ScanMac.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 9>
    [D:\Program Files\Rising\Rav\ScanSct.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 18>
    [D:\Program Files\Rising\Rav\Unpacker.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\RsStore.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [D:\Program Files\Rising\Rav\ExtOLE.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 6>
[PID: 1364][d:\program files\rising\rfw\rfwsrv.exe]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 32>
    [d:\program files\rising\rfw\RfwRule.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 13>
    [d:\program files\rising\rfw\rfwlog.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 6>
    [d:\program files\rising\rfw\Rfwdrv.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 21>
    [d:\program files\rising\rfw\MonDrv.dll]  <rs><1, 0, 0, 4>
    [d:\program files\rising\rfw\ProcLib.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 9>
    [d:\program files\rising\rfw\mPorts.dll]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 3>
[PID: 1536][C:\WINDOWS\system32\spoolsv.exe]  <Microsoft Corporation><5.1.2600.0 (XPClient.010817-1148)>
    [C:\WINDOWS\System32\spool\PRTPROCS\W32X86\DI2011S.DLL]  <KONICA MINOLTA BUSINESS TECHNOLOGIES,INC><1.00>
[PID: 1636][D:\Program Files\Rising\Rav\RavStub.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 16>
    [D:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>

[D:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
[PID: 1808][d:\program files\rising\rfw\RfwMain.exe]  <Beijing Rising Technology Co., Ltd.><4, 0, 0, 52>
    [d:\program files\rising\rfw\RsGuiLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 23>
    [d:\program files\rising\rfw\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [d:\program files\rising\rfw\PngDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 1908][C:\Program Files\Internet Explorer\IEXPLORE.EXE]  <Microsoft Corporation><6.00.2800.1106 (xpsp1.020828-1920)>
    [C:\Program Files\Tencent\qq\QQIEHelper.dll]  <深圳市腾讯计算机系统有限公司><1, 1, 0, 5>
[PID: 1068][C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe]  <ATI Technologies, Inc.><6.14.10.5014>
    [C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI CONTROL PANEL\ATRPUIXX.CHS]  <ATI Technologies, Inc.><6.14.10.5014>
    [C:\Program Files\ATI Technologies\ATI Control Panel\atipdsxx.dll]  <ATI Technologies, Inc.><6.14.10.5014>
    [C:\Program Files\ATI Technologies\ATI Control Panel\atipdxxx.dll]  <ATI Technologies, Inc.><6.14.10.5014>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 1120][C:\WINDOWS\System32\wuauclt.exe]  <Microsoft Corporation><5.4.3630.1106 (xpsp1.020828-1920)>
[PID: 1332][C:\PROGRA~1\阿里巴巴\贸易通\AliTalk.EXE]  <Alibaba><3, 11, 4, 0>
    [C:\PROGRA~1\阿里巴巴\贸易通\SysIdle.dll]  <><1, 0, 0, 1>
    [C:\PROGRA~1\阿里巴巴\贸易通\AliViewerApi.dll]  <N/A><N/A>
    [C:\PROGRA~1\阿里巴巴\贸易通\AliMail\MailDll.dll]  <N/A><N/A>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
    [C:\PROGRA~1\阿里巴巴\贸易通\ATABCO~2.OCX]  <alibaba><1, 0, 0, 1>
    [C:\PROGRA~1\阿里巴巴\贸易通\MessageNotify.dll]  <><1, 0, 0, 1>
    [D:\Program Files\Rising\Rav\RavScrCh.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [C:\WINDOWS\System32\msdmo.dll]  <N/A><N/A>
[PID: 1436][C:\WINDOWS\System32\Rundll32.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 1456][D:\Program Files\Rising\Rav\RavTask.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 22>
    [D:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [D:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [D:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 1472][C:\WINDOWS\System32\RunDll32.exe]  <Microsoft Corporation><5.1.2600.0 (xpclient.010817-1148)>
    [C:\WINDOWS\system\cmicnfg.cpl]  <C-Media Corporation><1, 0, 0, 14>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 1608][D:\Program Files\Rising\Rav\Ravmon.exe]  <Beijing Rising Technology Co., Ltd.><18, 0, 1, 33>
    [D:\Program Files\Rising\Rav\RsGuiLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 25>
    [D:\Program Files\Rising\Rav\BWList.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 19>
    [D:\Program Files\Rising\Rav\RSAPPMGR.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 2>
    [D:\Program Files\Rising\Rav\CfgDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 11>
    [D:\Program Files\Rising\Rav\RSCOMMON.DLL]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [D:\Program Files\Rising\Rav\RsCommX.dll]  <rising><18, 0, 0, 1>
    [D:\Program Files\Rising\Rav\PngDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 1724][C:\WINDOWS\System32\ctfmon.exe]  <Microsoft Corporation><5.1.2600.1106 (xpsp1.020828-1920)>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
[PID: 2416][C:\Program Files\Tencent\qq\QQ.exe]  <TENCENT><0, 0, 0, 0>
    [C:\Program Files\Tencent\qq\QQBaseClassInDll.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\QQHelperDll.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\BasicCtrlDll.dll]  <Tencent><5, 0, 200, 370>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
    [C:\Program Files\Tencent\qq\QQAPI.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\TIMProxy.dll]  <tencent><0, 3, 2, 4>
    [C:\Program Files\Tencent\qq\LoginCtrl.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\npkcntc.dll]  <INCA Internet Co., Ltd.><2006, 6, 27, 1>
    [C:\Program Files\Tencent\qq\npkpdb.dll]  <INCA Internet Co., Ltd.><2003, 10, 1, 1>
    [C:\Program Files\Tencent\qq\QQRes.dll]  <tencent><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\QQMainFrame.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\CQQApplication.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\NewSkin.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\HostingMgr.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\CameraDll.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\MailSummary.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\QQSpace.dll]  <><1, 0, 0, 1>
    [C:\WINDOWS\System32\msdmo.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\QQGroupMng.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\GroupLive.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\UserDefinedHead.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\QQPlugin.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\QQConfigPlugin.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\QRingMng.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\PhoneAPI.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\DialerAllinOne.dll]  <tencent><1, 4, 0, 0>
    [C:\Program Files\Tencent\qq\VPortal.dll]  <><1, 0, 0, 4>
    [C:\Program Files\Tencent\qq\LongConnection.dll]  <tencent><5, 0, 200, 160>
    [C:\Program Files\Tencent\qq\QQAvatar.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\FlashAvatarDll.dll]  <><1, 4, 0, 1>
    [C:\Program Files\Tencent\qq\QQPet.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\BQQApplication.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\QQSysMsgMng.dll]  <N/A><N/A>
    [C:\WINDOWS\system32\RavExt.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 21>
    [C:\Program Files\Tencent\qq\CommercesMng.dll]  <><1, 0, 0, 1>
    [C:\Program Files\Tencent\qq\PersonalDesktop.dll]  <深圳市腾讯计算机系统公司QQ工作小组><1, 0, 0, 2>
    [C:\Program Files\Tencent\qq\QQAddr.dll]  <深圳市腾讯计算机系统有限公司><5, 0, 101, 240>
    [C:\Program Files\Tencent\qq\QQSceneMng.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\QQPhoneHelper.dll]  <腾讯科技（深圳）有限公司><2, 0, 6, 60>
    [C:\Program Files\Tencent\qq\QQAllInOne.dll]  <N/A><N/A>
    [C:\Program Files\Tencent\qq\SCCore.dll]  <TENCENT><2, 0, 0, 1>
    [C:\Program Files\Tencent\qq\QQCustomFace.dll]  <N/A><N/A>
    [C:\WINDOWS\System32\Macromed\Flash\Flash9.ocx]  <Adobe Systems, Inc.><9,0,16,0>
    [C:\WINDOWS\System32\WINZNBH.IME]  <><1.0.0.0>
    [C:\Program Files\Tencent\qq\ImageOle.dll]  <TODO: <Company name>><1.0.0.1>
    [C:\Program Files\Tencent\qq\GroupConnection.dll]  <Tencent><0, 3, 3, 5>
    [C:\Program Files\Tencent\qq\QQZip.dll]  <tencent><0, 3, 2, 4>
[PID: 2436][C:\Program Files\Tencent\qq\TIMPlatform.exe]  <tencent><0, 3, 1, 8>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
    [C:\Program Files\Tencent\qq\TIMProxy.dll]  <tencent><0, 3, 2, 4>
[PID: 4088][D:\Program Files\Microsoft Office\Office\WINWORD.EXE]  <Microsoft Corporation><9.0.2823>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
    [D:\Program Files\Rising\Rav\RsPlugIn.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 6>
    [D:\Program Files\Rising\Rav\RsGuiLib.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 25>
    [D:\Program Files\Rising\Rav\PngDll.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 5>
    [C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DI2011U.DLL]  <KONICA MINOLTA BUSINESS TECHNOLOGIES,INC><1.00>
    [C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DI2011L.DLL]  <KONICA MINOLTA BUSINESS TECHNOLOGIES,INC><1.00>
    [C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DI2011C.DLL]  <KONICA MINOLTA BUSINESS TECHNOLOGIES,INC><1.00>
    [C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DI2011K.DLL]  <KONICA MINOLTA BUSINESS TECHNOLOGIES,INC><1.00>
    [C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DI2011J.DLL]  <KONICA MINOLTA BUSINESS TECHNOLOGIES,INC><1.0.0.0>
[PID: 3280][C:\Program Files\Internet Explorer\iexplore.exe]  <Microsoft Corporation><6.00.2800.1106 (xpsp1.020828-1920)>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>
    [C:\WINDOWS\System32\KakaTool.dll]  <Beijing Rising Technology Co., Ltd.><2, 0, 0, 9>
    [C:\Program Files\Tencent\qq\QQIEHelper.dll]  <深圳市腾讯计算机系统有限公司><1, 1, 0, 5>
    [D:\Program Files\Rising\Rav\RavScrCh.dll]  <Beijing Rising Technology Co., Ltd.><18, 0, 0, 4>
    [C:\WINDOWS\System32\WINZNBH.IME]  <><1.0.0.0>
    [C:\WINDOWS\System32\Macromed\Flash\Flash9.ocx]  <Adobe Systems, Inc.><9,0,16,0>
[PID: 3396][C:\Documents and Settings\huaneng\My Documents\日志扫描\sreng2\SREng2\SREng.exe]  <Smallfrogs Studio><2.0.21.505>
    [C:\WINDOWS\System32\hookdll.dll]  <><1, 0, 1, 4>